Jishnu Pradeep Pv

Results-driven Front Office Executive with over 1.5 years of experience managing high-volume corporate reception and administrative operations. Recognized for streamlining check-in processes, optimizing appointment scheduling, and increasing client satisfaction scores by 15%. Proficient in multi-line phone systems, vendor management, and cross-departmental coordination

FRONT OFFICE EXECUTIVE - VASCODAGAMA BEACH RESORT - KAPPAD, KERALA

(2026)

• Welcome and direct visitors, clients, and staff to the appropriate personnel or department in a friendly manner.
• Answer phone calls, relay messages, and manage incoming and outgoing corporate emails.
• Provide reliable information about company policies, services, or products to clients and the public.
• Act as the first line of defense to address client complaints and resolve them in a professional and timely manner
• Schedule appointments, organize conference rooms, and maintain organization-wide calendars.
• Sort, log, and distribute incoming mail and packages while preparing outgoing correspondence.
• Maintain visitor access logs, update contact lists, and manage files both digitally and physically.
• Operate standard office machines such as photocopiers, printers, and scanners.
• Monitor the stock of stationery and office supplies, and place orders for replacements as needed.
• Assist with basic bookkeeping, issuing invoices, and managing relationships with office vendors.
• Manage guest check-ins/check-outs, process room reservations, handle guest folios/payments, and secure valuables in safe deposit boxes.
• Monitor security access control, issue visitor badges, and introduce important clients to upper management

FRONT OFFICE ASSOCIATE - VYNA HILLOCK RESORT - WAYANAD, KERALA

(2024 - 2025)

• Warmly greeting visitors, answering and redirecting phone calls, and responding to emails in a professional manner.
• Processing guest arrivals and departures, verifying reservations, and issuing keys or access badges.
• Managing bookings, cancellations, and modifications using Property Management Systems (PMS) or scheduling software.
• Processing payments, handling currency exchanges, maintaining accurate financial records, and managing office supplies or mail.
• Liaising with other departments (e.g., housekeeping, security, or maintenance) to fulfill specific guest requests.
• Listening actively to guest concerns and taking prompt action to resolve issues, escalating complex problems to management when necessary

FRONT OFFICE GSA - VYTHIRI VILLAGE RESORT - WAYANAD, KERALA

(2023 - 2024)

• Greet guests warmly, handle arrivals and departures efficiently, and provide detailed information about hotel amenities, room rates, and local attractions.
• Manage room bookings, process special accommodation requests, and assign rooms accurately based on guest preference and availability
• Verify guest identification and payment methods, process payments, and maintain accurate records in the Property Management System (PMS).
• Handle guest inquiries, concerns, or complaints promptly and professionally to guarantee a highly positive stay.
• Coordinate closely with housekeeping and maintenance to ensure rooms are prepared on time and guest requests are immediately met

BSC (HMCS) - Hotel management - SRM institute of science & technology, thiruchirapalli (2021 - 2024)

B.com - cooperation - Taliparamba Arts&Science college (2018 - 2021)

Board of Senior Secondary Examination - Moothedath higher Secondary School, Thaliparamba (2016 - 2018)

SSLC - Moothedath higher Secondary School, Thaliparamba (2015 - 2016)