Area Manager at B B Banthia Jewellers Pvt Ltd (2025-04 – Present)
- Oversaw end-to-end operations across multiple branches, ensuring compliance with company policies and maintaining high operational standards
- Drove sales performance by setting targets, monitoring KPIs, and consistently improving store productivity
- Managed inventory control and stock replenishment, ensuring optimal stock levels and minimizing losses
- Conducted performance evaluations and provided actionable feedback to enhance team efficiency and results
- Strengthened customer experience and store performance by implementing best practices and addressing feedback across locations
- Identified new business opportunities by analysing market trends and customer behaviour, driving revenue growth
Area Manager at B.B. Banthia Finance Pvt Ltd. (2024-04 – 2025-03)
- Spearheaded operations across three branches, ensuring smooth and efficient functioning
- Consistently achieved gold loan sales targets and drove revenue growth
- Developed and implemented strategies to improve customer acquisition and retention
- Trained and mentored branch managers and staff to enhance performance and ensure compliance
- Monitored portfolio quality, ensuring timely disbursements and reducing delinquency levels
- Conducted market analysis to identify growth opportunities and emerging trends
- Prepared and presented detailed performance reports to senior management
Branch Manager - Gold Loan at B.B. Banthia Finance Pvt Ltd. (2023-02 – 2024-03)
- Managed end-to-end branch operations, ensuring smooth functioning and strict compliance with company policies and financial regulations
- Led daily team meetings, set performance targets, and motivated staff to consistently achieve sales and service goals
- Drove branch growth by achieving monthly business targets and improving customer acquisition and retention
- Monitored loan portfolio quality, ensuring timely disbursements and minimizing delinquency levels
- Handled high-value customer interactions, resolved complex queries, and strengthened customer relationships
- Trained and mentored team members to enhance productivity, performance, and overall branch efficiency
- Prepared and analysed performance reports, tracking KPIs and identifying opportunities for business growth
Sr. Cashier (K3 Grade) at Reliance Jewel Retail Ltd (2021-01 – 2023-02)
- Handled high-value customer transactions with accuracy across cash, card, and digital payment modes
- Ensured seamless billing experience while maintaining premium customer service standards
- Managed daily cash reconciliation and maintained error-free transaction records
- Assisted customers with billing queries, returns, and exchanges as per company policies
- Supported sales team during peak hours to ensure smooth store operations and customer flow
- Maintained compliance with financial procedures and ensured secure handling of transactions
Cashier at P.N. Gadgil Jewelers Pvt Ltd (2017-06 – 2020-12)
- Managed high-value customer transactions with accuracy across cash, card, and digital payment modes
- Delivered premium customer service by assisting clients during billing and ensuring a smooth purchase experience
- Maintained precise cash handling and daily reconciliation with zero discrepancies
- Supported sales team by coordinating billing processes during peak hours and festive seasons
- Handled returns, exchanges, and billing queries as per company policies while ensuring customer satisfaction
- Ensured compliance with store procedures and maintained confidentiality in financial transactions
Cashier at Jinaam Fashion World (2015-09 – 2017-06)
- Maintained a balanced cash drawer with 100% accuracy
Sr. Tele Caller at CarTrade.com (2013-11 – 2015-02)
- Conducted outbound calls to potential customers in automotive market
Cashier at Big Bazaar (2011-10 – 2013-09)
- Managed customer billing and cash handling with high accuracy in a fast-paced retail environment
- Ensured smooth checkout experience and resolved customer queries effectively
- Maintained daily cash reconciliation and supported store operations
