Jitendra Kappde

Dynamic and results-driven Senior Warehouse & Logistics Leader with over 16 years of experience in supply chain, procurement, warehousing, and logistics operations. Skilled in leading multi-site operations, optimizing end-to-end supply chains, and implementing data-driven, cost-efficient strategies that enhance productivity and compliance. Expert in 3PL governance, vendor management, and digital transformation using SAP, Oracle OTM, and WMS.

Proven ability to build high-performing teams, drive Lean and Six Sigma initiatives, and align logistics functions with business goals to deliver scalability, efficiency, and customer excellence.

Sr. Manager - Warehouse & Logistics-Lead - M/S Bharti Airtel Limited - Indore, MP (India)

(2022-06)

• Directed multi-site warehouse and store operations spanning over 150,000 sq. ft. across MPCG, managing inventory valued at ₹50+ crores and leading a high-performing team of 125+ professionals.
• Designed and institutionalized comprehensive warehouse policies, SOPs, and compliance frameworks, embedding governance, safety, quality, and productivity standards into daily operations.
• Spearheaded end-to-end warehouse transformation, deploying WMS, TMS, Oracle OTM, RFID/barcoding, and TNT Track & Trace systems, delivering a 90% reduction in inventory variances and full process transparency.
• Established a 3PL governance model (NWCC, Mahindra Logistics) with clearly defined SLAs, KPIs, and vendor scorecards, ensuring 100% SLA compliance while reducing operational costs by 12%.
• Directed inbound, outbound, and reverse logistics operations, ensuring seamless coordination of dispatches, returns, and damaged goods handling across multiple regional depots.
• Led B2B and D2C supply chain operations, ensuring efficient order fulfillment, delivery accuracy, and timely dispatches for both enterprise clients and direct customers across multiple regions.
• Optimized end-to-end order-to-delivery cycles for B2B project material and D2C spares, ensuring seamless integration between warehousing, procurement, and last-mile partners.
• Drove automation and digital integration across logistics workflows, enhancing process efficiency, stock traceability, and MIS-based performance reporting.
• Implemented Lean and Six Sigma practices, optimizing warehouse layouts (FIFO, FEFO, LIFO) and improving storage efficiency by 20% while cutting material handling time by 25%.
• Formulated and executed scrap management and hazardous waste disposal policies, ensuring strict compliance with ISO, HSE, and environmental regulations.
• Supervised import/export logistics and customs compliance, managing BOE clearances, HS codes, and CHA coordination to ensure 100% adherence to statutory norms.
• Developed and monitored logistics performance KPIs (OTIF, TAT, vehicle utilization, and cost per dispatch) to improve visibility and decision-making.
• Implemented safety and security programs across all warehouse sites, achieving zero lost-time incidents and maintaining full audit compliance.
• Built strong cross-functional collaboration with procurement, finance, projects, and sales teams to align supply chain and logistics operations with organizational goals.
• Championed sustainability initiatives, including eco-friendly packaging, energy-efficient warehouse lighting, and waste reduction practices aligned with ESG objectives.
• Developed business continuity and crisis management frameworks, ensuring uninterrupted operations during transport delays, supply disruptions, or labor challenges.

Project & Supply Chain Manager - Reliance Jio Infocom. Ltd - Mumbai, India

(2015-11 - 2022-04)

• Led end-to-end supply chain operations across 15,000+ locations, serving 1.3 million customers in MPCG, ensuring uninterrupted availability of telecom equipment and services.
• Designed and executed supply chain strategies that reduced operational costs by 10% while maintaining high service reliability and quality.
• Negotiated vendor and carrier contracts, delivering 15% cost savings and faster delivery lead times.
• Oversaw inventory management worth ₹100+ crores, reducing excess stock and minimizing stockouts through advanced demand forecasting models.
• Directed and mentored a team of 18 supply chain professionals, building strong capabilities in ERP/SAP MM/SD/WM operations, forecasting, and vendor management.
• Introduced a vendor scorecard and audit system, driving supplier accountability and improving service performance, compliance, and quality.
• Established and monitored KPI dashboards (inventory accuracy, TAT, cost per dispatch), enabling data-driven decisions and continuous improvement.
• Strengthened regulatory compliance and risk management by aligning operations with ISO, HSE, and audit requirements, achieving zero non-conformities.
• Championed sustainability initiatives such as eco-friendly packaging, route optimization, and fuel efficiency, reducing environmental footprint.

Assistant Manager - Procurement & Supply Chain Management - M/S Wind World India Limited - Daman, Gujarat

(2014-01 - 2015-11)

• Prepared and issued Requests for Quotations (RFQs), analyzed supplier proposals, and ensured cost competitiveness within defined budgets through cost optimization.
• Approved and released purchase orders, ensuring accuracy, timeliness, and compliance with procurement policies supporting supply chain operations.
• Negotiated with vendors on pricing, delivery schedules, and payment terms, securing cost savings and advantageous terms commercial terms.
• Finalized purchase contracts, delivery schedules, and supplier SLAs, ensuring adherence to agreed transportation timelines and performance benchmarks.
• Implemented Procurement & Supply Management (PSM) strategic initiatives, developed KPIs, and cascaded them across procurement teams for process optimization.
• Ensured vendor contractual compliance by tracking SLA performance, conducting regular supplier evaluations, and driving corrective actions for process excellence.
• Fulfilled urgent procurement requirements to support sales and operations teams, ensuring business continuity across multi-site operations.
• Oversaw the preparation of commercial invoices, letters of instruction, and documentation for coordination with customs, airports, and regulatory agencies.
• Ensured all shipments complied with international regulations, customs laws, and courier requirements, eliminating risks of delays or penalties.

Project Manager - Telecom ISP - M/S Quadra Infratel Synergy Ltd. - New Delhi

(2008-04 - 2013-12)

• Led end-to-end telecom project execution from initiation to closure, managing scope, budget, timelines, and quality across multiple circles.
• Planned and implemented project infrastructure, including tower, shelter, DG, AC, and electrical installations, ensuring on-time and cost-efficient completion.
• Directed vendor identification, negotiation, and contract finalization for civil, electrical, and telecom equipment, achieving measurable cost savings.
• Oversaw procurement and logistics for equipment such as DG sets, transformers, power plants, shelters, and battery banks.
• Coordinated with cluster heads, DGMs/Indus Towers, and warehouse teams to ensure timely dispatch and material availability at project sites.
• Supervised TSP teams for installation, commissioning, and maintenance of DG, PIU, SMPS, and BTS systems with strict adherence to quality and safety standards.
• Implemented quality control and inspection processes for tower erection, shelter installation, grounding, and electrical work, reducing rework and delays.
• Developed and tracked project schedules and budgets using MS Project, aligning progress with engineering, procurement, and site execution teams.
• Established vendor performance metrics and optimized manpower outsourcing for cost reduction and timely project delivery.
• Collaborated with clients and stakeholders to resolve issues, ensure project transparency, and maintain strong business relationships.

Project Coordinator - Telecom ISP - M/S Toshniwal Enterprise Controls Private Limited - New Delhi, India

(2007-05 - 2008-04)

• Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
• Directed end-to-end project execution from planning to commissioning, ensuring timely delivery, quality adherence, and cost efficiency across multiple telecom infrastructure rollouts.
• Reviewed and approved engineering and design modifications, resolving technical challenges to maintain project timelines and operational integrity.
• Managed communication between stakeholders and project teams, facilitating clear understanding of objectives.
• Developed and maintained project documentation, enhancing accuracy and accessibility for team members.
• Supported resource allocation efforts, optimizing utilization to meet project demands effectively.
• Led vendor development and management, shortlisting, evaluating, and finalizing civil and electrical vendors under defined commercial terms and SLAs.
• Oversaw full-cycle project implementation, including excavation, raft/pile casting, tower erection, DG and shelter foundation, and electrical installations.
• Supervised on-site construction and installation activities — ensuring adherence to safety, quality, and client specifications at every project phase.
• Monitored daily project progress, maintained real-time reporting and escalation management, ensuring transparency and accountability.

Post Graduate-Diploma - Logistics and Supply Chain Management - CISCM - Lagos-Nigeria (2022-06)

B.E - Electronics & Telecommunication - Govt. Engineering College - Rewa (2006-06)