Jitendra Kumar Suthar

Experienced professional with a diverse background spanning Client Service, Operations, and Warranty Administration. Currently serving as a Client Service Associate (Manual Software Tester) at Catex India Software Private Ltd., specializing in insurance software applications. Proficient in developing and executing manual test cases, collaborating with development teams, and ensuring compliance with industry regulations.

Prior to this, excelled as a Senior Process Associate in US Mortgage operations, consistently meeting SLAs and receiving recognition for exceptional performance. Also, adept in Warranty Administration, demonstrating strong organizational skills and attention to detail while managing warranty claims and facilitating communication with manufacturers. Recognized twice as Best Employee of the Year for dedication and outstanding contributions.

Eager to leverage this diverse skill set to drive excellence and innovation in new opportunities.

Client Service Associate (Manual Software Tester) - Catex India Software Private Ltd

(2023-05)

• Developed and executed manual test cases for insurance software applications, ensuring functionality, accuracy, and compliance with industry regulations.
• Executed manual tests to identify defects and verify fixes, ensuring the functionality and usability of software applications.
• Collaborated with development teams to prioritize and resolve identified issues in a timely manner.
• Documented test results, including defects found and steps to reproduce, using bug tracking systems.
• Collaborated with business analysts and subject matter experts to understand insurance requirements and translate them into test cases.
• Documented test results and defects using bug tracking systems, providing detailed reports to development teams for resolution.
• Participated in regular team meetings to discuss testing progress and share insights for process improvement.

Senior Process Associate - Operations US Mortgage - Ascendum KPS Private Limited - Ahmedabad, Gujarat

(2016-09 - 2023-05)

• Efficiently compiled borrowers' information and verified loan documents for accurate and timely loan processing. Achieved task completion within the Client Service Level Agreement (SLA).
• Collected income and asset documentation and processed loan applications for underwriting and prompt loan decisions.
• Complied with company quality standards and applicable regulations.
• Implemented Standard Operating Procedures (SOPs) and instructions while auditing loans and attended process meetings to stay updated.
• Conducted re-checks of loans reviewed by initial reviewers and provided feedback to minimize inaccuracies. Participated in Refresher and OB training to enhance knowledge and skills.
• Cooperated with support staff and executive management to ensure smooth loan processing.
• Possessed detailed understanding of mortgage loan documents, Mortgage Cycle, and LOS (Loan Origination System).
• Awarded Best Employee of the Year twice in 2017 and 2021 for consistent dedication, hard work, and outstanding performance, highlighting exceptional contributions to the organization.

Warranty Administrator - Aruna Motors - Authorized Service Center Ashok Leyland - Sirohi, Rajasthan

(2014-05 - 2016-06)

• Raise concern reports and warranty claims in a timely manner with all relevant information and enter them into the special software project with internet (Citrix and SAP).
• Maintain and update the Warranty Register after claims are settled, including proper tagging and storage of warranty parts at the designated area.
• Reconcile warranty claims payments.
• Keep a database for all warranty claims, free services, and PDI claims sent to the company and update credit notes received on those accounts.
• Communicate with the Manufacturer Technical Concern Team for concern solving and replacing defective parts after approval from the Company Technical Concern Team.
• Participate in the Dealership Management Training organized by Ashok Leyland.
• Possess knowledge of floor management, after-sales service, work shop activities, and basic software for diagnosis, services, and programming vehicles.

Master of Business Administration - Marketing and HR - SP School of Management (2014-04)

Bachelor of Business Management - Aishwarya College (2011-05)

Higher Secondary - Commerce - Commerce - Sirohi, Rajasthan (2008-06)