Jithin Babu

Graduate Trainee with knowledge of Windows Server, Linux, networking, and system troubleshooting. Skilled in identifying hardware, software, operating system, and network connectivity issues. Familiar with system monitoring, software installation, patch management, and virtualization. Seeking to contribute technical and problem-solving skills in a Desktop Support or IT Support role.

Graduate Trainee - Microland Limited - Bangalore

(2025-10)

• Troubleshoot Windows and Linux operating system, hardware, software, application, and network connectivity issues.
• Assist with diagnosing technical incidents involving TCP/IP, DNS, DHCP, VPN, routing, and switching.
• Perform software installation, system configuration, patch management, and security updates across Windows and Linux environments.
• Investigate reported technical issues, identify possible root causes, and assist with appropriate resolutions or escalations.
• Document troubleshooting steps, technical findings, and resolutions to support accurate records and knowledge sharing.
• Follow established procedures and collaborate with cross-functional teams to resolve technical issues within expected timelines.
• Monitor system performance and support routine maintenance to improve system availability and minimize downtime.
• Assist with VMware vSphere/ESXi administration, including virtual machine deployment, configuration, and maintenance.

Web Development Intern - NXT Logics Software Solution

• Gained practical exposure to web development using HTML, CSS, and JavaScript.
• Assisted in designing and developing user-friendly web pages.

BSc - Computer Technology - Sri Krishna College of Arts and Science (2022 - 2025)

Higher Secondary School - CMS Matriculation Higher Secondary School (2021 - 2022)

SSLC - CMS Matriculation Higher Secondary School (2019 - 2020)