Jknithi

Results-driven RPA Developer with 4.4+ years of hands-on experience designing, developing, and deploying intelligent automation solutions using Automation Anywhere A360. Proven track record delivering 20+ production bots in the healthcare domain (Humana Medicare, CVS Health/Aetna), achieving significant FTE savings and operational efficiency gains. Skilled in full bot lifecycle management — from requirements gathering and PDD/SDD documentation to UAT, deployment, and production support.

Experienced in HIPAA-compliant environments and Agile/Scrum delivery models.

RPA Automation Anywhere Developer - Tata Consultancy Services (TCS)

(2021-12)

Client: Humana Inc. – Medicare Operations

• Designed and deployed 20+ production bots for claims verification, enrollment updates, member data management, and reporting workflows — reducing manual processing time by ~60%.
• Managed the full bot development lifecycle: requirements gathering, PDD/SDD authoring, development, UAT, deployment, and hypercare support.
• Built IQBot-powered document extraction solutions to automate unstructured data ingestion from Medicare claim forms.
• Ensured HIPAA compliance across all automation deliverables; collaborated with QA and compliance teams during UAT phases.
• Handled high-volume production bot deployments with zero SLA breaches; proactively resolved break-fix incidents and technical debt.
• Created detailed process flowcharts and technical documentation in Lucidchart and Visio for business and IT stakeholders.
• Participated in Agile/Scrum ceremonies including sprint planning, daily standups, and retrospectives.

RPA Automation Anywhere Developer - Tata Consultancy Services (TCS)

(2021-12)

Client: CVS Health / Aetna

• Developed and maintained Automation Anywhere A360 bots for CVS Health's operational and administrative processes.
• Collaborated with cross-functional teams to gather requirements, perform impact analysis, and ensure smooth bot deployment aligned with SLA requirements.
• Monitored bot performance via Control Room dashboards; identified and resolved runtime failures to maintain uptime targets.
• Supported CI/CD pipeline for bot releases across DEV, UAT, and PROD environments.

B.E - Electronics & Communication Engineering (ECE) - SVS College of Engineering, Coimbatore (2017 - 2021)