Joe Silvester
Project Management | Process & Quality Excellence | Engineering & Systems | Visa Management
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About
A results-driven professional with extensive experience in engineering operations, systems support, and international visa project management. Seeking opportunities in project management, operations, administration, or international services where strong coordination, documentation control, client handling, and leadership skills can contribute to organizational growth and operational excellence.
Experience
Project Head - Wings Tours and Travels - Thanjavur, Tamil Nadu
(2021-12 - 2025-02)
Headed end-to-end visa processing operations with primary focus on Schengen countries.
- Managed Tourist Visa, Visiting Visa, Business Visa, and Study Visa applications.
- Coordinated with embassies, VFS centres, and international partners for smooth processing.
- Verified and validated client documentation as per Schengen rules and regulations.
- Guided clients through visa submission, biometric, and interview processes.
- Led and trained team members to ensure timely, accurate, and compliant submissions.
- Improved visa approval success rate through structured documentation review and process control.
- Handled client communication, escalations, and status reporting professionally.
Senior Quality Engineer - HDL Castings - Hosur, Tamil Nadu
(2016-11 - 2021-10)
Led end-to-end quality assurance activities for manufacturing operations.
- Ensured product and process compliance with internal quality standards and customer requirements.
- Conducted in-process and final inspections to maintain consistent quality output.
- Handled internal non-conformances and customer quality issues with corrective and preventive actions.
- Performed root cause analysis for defects and supported implementation of improvement measures.
- Prepared, reviewed, and maintained quality and operational documentation.
- Supported internal and external audits through data preparation and compliance follow-up.
- Coordinated with production, maintenance, and supplier teams to resolve quality-related concerns.
- Monitored quality performance indicators and supported continuous improvement initiatives.
- Trained operators and staff on quality awareness, process discipline, and standard procedures.
Junior System Engineer - NEWTECH Systems - Thanjavur, Tamil Nadu
(2013-02 - 2016-01)
- Installed, configured, and maintained computer systems, peripherals, and basic networks.
- Provided troubleshooting and technical support for hardware and software issues.
- Maintained system documentation and user support records.
- Coordinated with clients to ensure uninterrupted IT operations and timely issue resolution.
Junior Engineer (Quality) - Machroplast - Chennai, Tamil Nadu
(2012-06 - 2012-12)
- Supported production and shop-floor coordination activities.
- Assisted in basic inspection, reporting, and operational documentation.
- Worked closely with supervisors to maintain smooth daily operations.
Engineering Trainee - CADD World Technology
(2011-07 - 2012-05)
- Assisted in preparation of CAD drawings and basic engineering documentation.
- Learned drafting standards, drawing interpretation, and design fundamentals.
- Supported training activities and documentation work.
Education
Bachelor of Engineering - Mechanical Engineering - Kings College of Engineering (2011)
Honours Diploma in Computer Application - Computer Application (2015)
