Joel Dsouza

Mechanical engineer with 6+ years in field service and technical operations, currently leading a pan-India team of NDT (ultrasonic and MPI) service engineers. Hands-on across scheduling, escalations, documentation, and training, with a technical grounding in hydraulics, electrical systems, and PLC/HMI programming — now targeting a Service Operations Manager role.

Assistant Technical Service Manager at Electronics and Engineering Services (2023-06 – Present)

Lead a distributed team of 20+ field service engineers across India responsible for installation, calibration, and breakdown support of NDT (UT and MPI) ultrasonic testing equipment.

• Partner directly with client plants on custom-build project inspections, finalizing ultrasonic testing system specifications before handover.
• Build and maintain a centralized scheduling system to track engineer assignments and ensure service requests close within agreed timelines.
• Act as the senior technical escalation point for critical on-site and remote equipment failures.
• Applied continuous improvement and quality management principles to standardize field service processes, reduce recurring equipment issues, and improve service consistency across regional teams.
• Conducted root cause analysis of recurring equipment failures and implemented corrective actions to improve service quality and customer satisfaction.
• Promoted Total Productive Maintenance principles by driving preventive maintenance practices and equipment reliability initiatives, reducing unplanned downtime at customer sites.
• Oversaw preventive and corrective maintenance activities for NDT inspection equipment, ensuring maximum equipment availability and operational reliability.
• Author technical documentation and troubleshooting guides used to standardize service quality across regional teams.
• Run biweekly technical reviews with engineers to surface recurring issues and circulate proven fixes; present weekly status updates to senior management.
• Design and deliver onboarding and skills training for newly hired service engineers.
• Own equipment installation, warranty, and compliance documentation, and serve as the primary technical contact for client feedback.

Service Engineer at Salnik Solutions (2019-01 – 2023-06)

• Installed, commissioned, and overhauled Tung Yu hydraulic machinery — compression, injection-molding, and preformer systems — for clients across India.
• Led hydraulic and electrical panel retrofit and vacuum-modification projects on rubber compression and injection-molding lines.
• Supported L&T Electrical and Automation on VFD installation and breakdown resolution.

B.E. in Mechanical Engineering – St. John College of Engineering and Management, Mumbai University (2018)

HSC – Maharashtra State Board (2013)

SSC – Maharashtra State Board (2011)