Jofina Jomon

Experienced Content Moderator, Senior Representative Operations professional with over 3.5 years of experience in content moderation, policy enforcement, trust & safety operations, and quality review at Concentrix. Looking forward to working in an organization that provides me with ample opportunities to enhance my skills and knowledge along with contributing to the growth of the organization.

Content Moderator | Senior Representative Operations - Concentrix Daksh Services India Private Limited - Bangalore, India

(2022-09 - 2026-01)

• Reviewed and analyzed applications on the Google Play Store platform in accordance with company policies and quality standards.
• Evaluated user-generated content to ensure policy compliance.
• Identified and escalated policy violations, inappropriate content, fraud indicators, and compliance risks.
• Maintained high accuracy and productivity while handling large volumes of review tasks within SLA targets.
• Utilized internal moderation tools to investigate and resolve content compliance issues.
• Collaborated with cross-functional teams to improve review quality, operational efficiency, and policy adherence.
• Generated reports and documented review outcomes to support quality and compliance initiatives.
• Demonstrated strong analytical thinking, decision-making, attention to detail, and risk assessment skills in a fast-paced environment.

Diploma in Computer Application - DCA - LBS Center Science and Technology, Pampady, Kerala (2021 - 2022)

BSc - Physics | Applied Electronics - St. Mary's College, Manarcad, Kottayam, Kerala (2017 - 2020)