John Ck

Technical Program Manager with 9+ years of experience leading engineering governance, cloud platform transformation, and operational excellence programs across Oracle, Dell, and Amazon. Currently own governance and architecture-review operations for Oracle Cloud Infrastructure's Engineering Community, coordinating 40 architecture reviews monthly across a 280+ person reviewer ecosystem. Track record spans platform lifecycle design, risk-framework development, AI-enabled process automation, and cross-functional program delivery.

MBA graduate combining technical program depth with business and stakeholder judgment.

Technical Program Manager — OCI Engineering Community at Oracle (2024-09 – Present)

• Own end-to-end governance for ECAR (Engineering Community Architecture Review) and ECPR (Engineering Community Program Review) programs, supporting architecture and process-review operations across 4 engineering organization groupings and a reviewer ecosystem of 170+ ECLs and 110+ ECDs.
• Coordinate approximately 40 architecture reviews per month, partnering with service teams, architects, security stakeholders, and release management to drive architecture readiness and risk mitigation.
• Run full program operations — intake management, reviewer sourcing, scheduling, stakeholder communications, risk-rating coordination, reporting, and governance tracking — for the Engineering Community review ecosystem.
• Partnered with Principal Architects to redesign the ECAR risk-assessment framework, improving review classification accuracy and optimizing utilization of senior/advanced reviewer capacity.
• Led the modernization of ECAR risk-assessment workflows through an OpenAI Codex–based automation model, reducing manual triage effort in the review pipeline.
• Drive reviewer onboarding, participation tracking, and community enablement initiatives, plus governance communications across OCI engineering organizations.
• Own program-health reporting, governance dashboards, participation metrics, and architecture approval workflow visibility for engineering leadership.

Process Lead Engineer — CSS Oracle University DevOps Team at Oracle (2020-01 – 2024-09)

• Led the transformation of Oracle Transportation Management (OTM) into a cloud-based Oracle University training platform, coordinating infrastructure teams, product engineering, consultants, and business stakeholders end to end.
• Participated in OCI tenancy procurement, environment planning, and foundational architecture discussions for platform deployment.
• Designed a sustainable environment lifecycle strategy that eliminated recurring consultant dependency, via a gold-master environment cloning model — a durable cost and time reduction for platform operations.
• Directed knowledge-transfer initiatives across DBA and design teams to build long-term internal operational ownership, reducing reliance on external consultants.
• Rebuilt an inherited Problem Management process into a governed operational excellence program, covering KPI tracking, RCA governance, executive reporting, and remediation management.
• Built Oracle APEX dashboards and RAG-based (Red/Amber/Green) reporting frameworks to give leadership visibility into recurring operational issues and remediation effectiveness.
• Established accountability and RCA governance mechanisms that improved documentation quality and measurably reduced repeat operational incidents.
• Served as primary technical liaison for Oracle University cloud-learning environments — owning issue triage, escalation management, stakeholder communication, and resolution tracking.

Senior Technical Analyst — On-Prem Cloud Team at Dell International Services India (2018-09 – 2020-01)

• Supported enterprise on-premises cloud environments, including incident management, troubleshooting, operational support, and root-cause analysis for business-critical infrastructure.
• Coordinated with cross-functional infrastructure teams to resolve escalated technical issues and maintain operational reliability for enterprise customers.

Cloud Support Engineer I at Amazon India (Frontizo Pvt Ltd) (2017-08 – 2018-09)

• Provided customer-facing technical support for AWS cloud services, including issue triage, troubleshooting, escalation management, and resolution coordination.
• Built foundational depth in cloud infrastructure and customer-facing incident handling that shaped a systematic, customer-first approach to later program work.

Master of Business Administration in MBA – PES Institute of Technology (PESIT) (2023-03 – 2025-09)

Bachelor of Technology in Computer Science & Engineering – Rajeev Institute of Technology (2016 – 2016)