John Ck

Technical Program Manager — OCI Engineering Community at Oracle (2024-09 – Present)

Own end-to-end governance for ECAR (Engineering Community Architecture Review) and ECPR (Engineering Community Program Review) programs, supporting architecture and process-review operations across 4 engineering organization groupings and a reviewer ecosystem of 170+ ECLs and 110+ ECDs.
Coordinate approximately 40 architecture reviews per month, partnering with service teams, architects, security stakeholders, and release management to drive architecture readiness and risk mitigation.
Run full program operations — intake management, reviewer sourcing, scheduling, stakeholder communications, risk-rating coordination, reporting, and governance tracking — for the Engineering Community review ecosystem.
Partnered with Principal Architects to redesign the ECAR risk-assessment framework, improving review classification accuracy and optimizing utilization of senior/advanced reviewer capacity.
Led the modernization of ECAR risk-assessment workflows through an OpenAI Codex–based automation model, reducing manual triage effort in the review pipeline.
Drive reviewer onboarding, participation tracking, and community enablement initiatives, plus governance communications across OCI engineering organizations.
Own program-health reporting, governance dashboards, participation metrics, and architecture approval workflow visibility for engineering leadership.

Process Lead Engineer — CSS Oracle University DevOps Team at Oracle (2020-01 – 2024-09)

Led the transformation of Oracle Transportation Management (OTM) into a cloud-based Oracle University training platform, coordinating infrastructure teams, product engineering, consultants, and business stakeholders end to end.
Participated in OCI tenancy procurement, environment planning, and foundational architecture discussions for platform deployment.
Designed a sustainable environment lifecycle strategy that eliminated recurring consultant dependency, via a gold-master environment cloning model — a durable cost and time reduction for platform operations.
Directed knowledge-transfer initiatives across DBA and design teams to build long-term internal operational ownership, reducing reliance on external consultants.
Rebuilt an inherited Problem Management process into a governed operational excellence program, covering KPI tracking, RCA governance, executive reporting, and remediation management.
Built Oracle APEX dashboards and RAG-based (Red/Amber/Green) reporting frameworks to give leadership visibility into recurring operational issues and remediation effectiveness.
Established accountability and RCA governance mechanisms that improved documentation quality and measurably reduced repeat operational incidents.
Served as primary technical liaison for Oracle University cloud-learning environments — owning issue triage, escalation management, stakeholder communication, and resolution tracking.

Senior Technical Analyst — On-Prem Cloud Team at Dell International Services India (2018-09 – 2020-01)

Supported enterprise on-premises cloud environments, including incident management, troubleshooting, operational support, and root-cause analysis for business-critical infrastructure.
Coordinated with cross-functional infrastructure teams to resolve escalated technical issues and maintain operational reliability for enterprise customers.

Cloud Support Engineer I at Amazon India (Frontizo Pvt Ltd) (2017-08 – 2018-09)

Provided customer-facing technical support for AWS cloud services, including issue triage, troubleshooting, escalation management, and resolution coordination.
Built foundational depth in cloud infrastructure and customer-facing incident handling that shaped a systematic, customer-first approach to later program work.

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