Senior Supervisor at Greenway Health India (2022-04 – Present)
- Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources
- Managing team leads and ensure quality and productivity targets are met and exceeded
- Working with the Vendor team to addressing the challenges and disputes if any, to make sure the client expectations and deliverables are met
- Strong project management skills along with interest and experience in process improvement and efficiency.
- Coordinating with other business units to make sure process is driven as per Client requirements and SLA's
- Promote new ideas and services by applying knowledge of the industry/sector s to create value for clients
- Monthly strategized and plan for project and driving it out to achieved with less or no delinquency
- Demonstrating critical thinking and ability to solve team related situations - being solution oriented.
- Conducting periodical appraisal for subordinates
- Analysis of forecast v/s actual hours report on weekly basis and follow up with Team Leads.
- Perform Root Cause Analysis for any feedback received from engagement teams or market.
Senior Process Excellence QA at R1 RCM (2020-08 – 2022-04)
- Managing effective communication with client on project & issue faced by client is resolved with highest satisfaction with RCA & POA to avoid escalations in future.
- Developing the strategy for team to reach the given Production and External Quality SLA every month.
- Set the expectations to the quality team to make sure the weekly & monthly task adherence is checked and fulfilled.
- Having a weekly Glide Path connect with the below SLA users to make sure the effective feedbacks will improve the user's performance in the coming weeks to meet the SLA and given goals.
- Drive out AR, aging, collection to agreed scope
- Auditing ERA and paper EOB batches before posting
- Conducting Team Meetings and sharing performance feedbacks to the team
Revenue Cycle Audit Specialist at Cerner (2018-01 – 2020-08)
- Training new joiners who has on boarded to Team
- Made sure all job duties are going according to billing schedule
- Handled quality assurance of submitted invoices
- Researched files for proper billing
- Responded to customer inquiries via email
- Assisted Lead in monitoring and maintaining performance by ensuring quality standards and productivity were met
- Reported any performance deficiencies and procedural or system issues that required immediate attention to management
- Ability to accomplish large volume of high-quality work under pressure with daily planning with inventory
- highest satisfaction with RCA & POA to avoid escalations in future
Senior Revenue Analyst at Omega healthcare (2015-07 – 2017-12)
- Managed complete Transition of AR process. Completed transition successfully and process went live.
- Resolving billing issues identified by insurance carriers and patients
- Reviewing claim denials and payer requirements for corrective action and prevention in the future
- Researching and replying in a timely manner to insurance, patient, and internal customer inquiries
- Denial Analysis & Trend Analysis
- Establish team goals basis on tenure and business requirement to achieve better results year on year
- Assisting in building and reviewing process.
- Work with direct reports on strategies for executing, measuring progress.
- Review businesses to identify areas of opportunities and identifying solutions
- Maintaining client's quality SLA
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Prepared variety of different written communications, reports and documents
- Developed team communications and information for meetings
