Jonathan Abraham

Highly competent and performance-driven Food and Beverage Manager with more than Ten years of progressive experience in Food and Beverage with an exceptional Customer Service skills. Expertise in provision of restaurant services including Food Inspection, Sales Growth, Quality Assurance, Safety Evaluation and Sanitation Management, Complaint Handling and Resolution. Eye for detail, time management, people management, financial review, menu engineering, hiring and training, vendor management.

Promoted hotel services and facilitated guests at every opportunity. Successfully established an enthusiastic management style to keeps the staff engaged all the time. Notable administration and organisational skills with ability to anticipate and plan requirements to support all aspects of senior management work, including meetings and Expense Reporting.

An articulate communicator; interacting with people and guests from diverse cultural backgrounds. Facilitated customers and collaborated to enhance service measures and to make positive feedback.

Entrepreneur - Self-Employed - Ooty, India

(2024-04 - 2026-02)

• Started own homestay business with couple of partners
• Ran successfully for about two and half years

Operation Manager - Hotel Glanton Manor - Ooty, India

(2018-04 - 2024-03)

• Deliver superior food and beverage service and maximize customer satisfactions
• Coordinate daily front and back of the house restaurant operations
• Implement policies and protocols that will maintain future restaurant operations
• Appraise staff performance and provide feedback to improve productivity
• Control operational cost and identify measures to reduce wastage
• Indulge in Menu planning
• Co-ordinate with team in bringing maximum sales and revenue to the management
• Organising Marketing activities, promotional events and discount schemes
• Maintaining high standards of quality control, hygiene and health and safety
• Indulge and co-ordinate with other departments and implement new inputs for the betterment of the company

Service Leader - Shangri-la Bangalore - Bangalore, India

(2017-06 - 2018-03)

• Monitor liquor orders and monthly inventory as an In charge for B-Cafe Restaurant
• Initiate and execute events
• Combine and serve wide type of beverages and managed the cocktail bar
• Plan and organize scheduled tasks to team members and inspected regularly
• Manage and controlling team to follow food safety and hygiene standards
• Handle and resolve guest complaints
• Provided support to the bar manager and have handled floor and bar operations
• Resource, train and instruct new employees on restaurant policies

Restaurant Manager - Hotel Glanton Manor - Ooty, India

(2015-12 - 2017-05)

• Successfully controlled entire group of restaurants connected with the organization
• Generated and transmuted sales leads into revenue growth and profitability
• Amplified service reliability and implemented new strategies to attract customer
• Oversee financial aspects and reduced unwanted expenditure by scheduling monthly budget
• Preparing report at the end of the shift/week, including staff control, food control and sales

Supervisor - Aloft Abu Dhabi by Starwood Inc - Abu Dhabi

(2014-10 - 2015-10)

• Developed feedback policies and fulfilled customer expectations by achieving A+ cards
• Increased revenue by 35% by organizing food and beverage sales
• Reviewed and submitted liquor invoices at the Bar & Club at Relax @12
• Organised Parties and events as requested by Hosts
• Trained Talents in necessary skill and development programme as per management policy

Service Steward - Hotel Taj Vivanta - Bangalore, India

(2013-06 - 2014-10)

• Fostered repeat customers through quick, well-timed, and professional service
• Advised customers on menu selection and supplied required foodstuff
• Maintained kitchen areas clean and ensured safety procedures are followed

Bachelor of Hotel Management - Hotel Management - Garden City College, Bangalore University (2013-05)