Jones Jonathan

Assistant Manager with experience in Payroll Implementation, multi-client implementations, and SaaS environments. Supporting end-to-end payroll delivery at ADP, managing multi-state compliance, SLA governance, escalations, and on-time go-lives through strong cross-functional coordination. Previously a Senior Product Manager, driving 135%+ sales performance through high-impact product demonstrations and close collaboration with Sales and Product teams.

Brings a strong mix of operational discipline, client-facing leadership, and product mindset.

Assistant Manager - ADP Pvt Ltd - Telangana

(2024-09)

• Support end-to-end payroll implementation, ensuring accurate, timely, and compliant payroll delivery across multiple client accounts.
• Designed and Implemented a FastTrack payroll implementation model that generated an average of 6 additional billings and contributed to a 2% increase in net revenue while reducing overall implementation time.
• Track and analyze payroll KPIs, SLA adherence, and operational metrics, contributing inputs to leadership dashboards and reports.
• Manage payroll implementations for clients with 50–1,000+ employees, overseeing data conversion and setup for 10,000+ WSE's annually, including multi-state compliance.
• Coordinate cross-functional execution across Payroll, Benefits, Compliance, Product, Finance, and Client Services teams.
• Drive delivery across multiple concurrent projects at different lifecycle stages, ensuring execution discipline and adherence to committed timelines.
• Lead high-sensitivity and escalated payroll initiatives, proactively mitigating compliance, financial, and operational risks.
• Facilitate payroll configuration and input calls, contributing to 95%+ on-time go-live across assigned client implementations.
• Conduct weekly and monthly governance calls, providing stakeholders with clear visibility into delivery status, risks, and mitigation plans.
• Manage vendor and third-party dependencies, ensuring alignment with defined scope, timelines, and quality standards.
• Maintain accountability for account health and service quality, driving client satisfaction, operational stability, and structured knowledge transfer.

Senior Product Manager - Replicon Inc

(2021-05 - 2024-04)

• Driving Sales for Cloud-based products by delivering engaging product demonstrations, while achieving the targets of over 135% in Q2 and Q4 of 2023.
• Demonstrate the value of the solutions to create interest for the prospects to speak with a Sales Representative.
• Coordinate with Product Management, Development, and Marketing teams to understand new features and build the new content into the existing webinar presentations.
• Building new strategies and analyzing the most effective ways to improve on the product demonstration.
• Delivering customized product demonstrations for internal team members during product launches.
• Upholding the market needs based on the market analysis done a regular intervals to find new opportunities.
• Creating customized product demonstrations for industry-related events.
• Integrating with the Bi-tools to ensure Bi-Directional product demonstration.
• Plan and execute Sales webinar presentations on a weekly, monthly, and spotlights with the team ensuring follow-ups with the clients for a successful promotion of the product.

Senior Consultant - Regalix Inc

(2019-03 - 2021-05)

• Implemented AI-based optimization that saved 350 working hours per month
• Achieved the lowest client turnover (7%) through proactive communication and planning
• Managed Search, Shopping & Display ads for major brands with a total monthly ad spend of around $150,000/month
• Worked with 30+ projects and used various SEO tools.
• Designed advertising campaigns to increase traffic and sales by 25% on an average.
• Raised ROI by 80% and traffic volume by 120% in 3 months for clients.
• Analyzed 2 years of traffic behavior and customer inquiries to target profitable keywords

Sr. Travel Advisor - Teletext India Pvt Ltd

(2017-03 - 2019-03)

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
• Diagnose the clients' specifications and wishes & suggest suitable travel services.
• Organize travels from beginning to end, book tickets and accommodation, secure rental transportation, etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Maintain relationships with the customer at regular intervals.
• Assist customers by providing information and resolving their complaints.
• Keep financial statements and documents reaching the revenue and profit targets.
• Also was one of the initial batches for a program that focused on generating more revenue with less investment in marketing.

Bachelor in Engineering - Engineering - Lingrajappa Engineering College Bidar, Karnataka

Diploma - Nittur Polytechnic College Bidar, Karnataka

SSLC - Meridian High School Bidar, Karnataka