Core Competencies
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My name is Jonna Prudhviraj. I have completed a Bachelor of Technology (B.Tech) in Mechanical Engineering. I have 6 months of experience as a Customer Support Executive in a chat support process, where I handled customer queries, resolved issues, and ensured a positive customer experience.
I am a quick learner with good communication, typing, and problem-solving skills. I enjoy interacting with customers and helping them find solutions. I am now looking for an opportunity to grow in a new organization where I can contribute my skills and continue developing my career in customer support.
Customer Support Executive (Chat Process)
Worked as a Customer Support Executive in a chat-based support process, providing prompt and professional assistance to customers. Handled customer inquiries, resolved product and service-related issues, and ensured a positive customer experience through effective communication and problem-solving. Maintained high customer satisfaction by responding accurately and within service level agreements (SLAs).
Escalated complex issues to the appropriate teams for timely resolution while adhering to company policies, quality standards, and data privacy guidelines. Demonstrated strong typing skills, attention to detail, multitasking ability, and a customer-focused approach in a fast-paced environment.
I completed my Bachelor of Technology (B.Tech) in Mechanical Engineering. During my academic journey, I developed strong analytical, problem-solving, and technical skills, along with the ability to work effectively both independently and as part of a team. My education helped me build a disciplined approach to learning and adapting, which I now apply in customer support by understanding customer needs, resolving issues efficiently, and delivering a positive customer experience.
