Joseph

To be a part of growing and dynamic organization that offers a challenging career that helps to maximize my exposure and improve my professional skills while contributing to the progress of the organization.

ADMIN AND OPERATIONS ASSISTANT MANAGER at KUTEER ESTATES PRIVATE LTD (2024-07 – 2026-10)

• ADMIN & EVENTS:Event Planning and Logistics: Assist in building and tracking project timelines, scheduling meetings, booking venues, and coordinating equipment or catering services.
• Vendor and Supplier Coordination: Liaise with external vendors, contractors, and suppliers to confirm deliveries, setup schedules, and contractual agreements.
• Administrative and Record Keeping: Maintain detailed records of guest lists, RSVPs, ticket sales, supplier contracts, and budget tracking spreadsheets.
• On-Site Execution and Support: Supervise setup and teardown operations, manage check-ins or registration desks, guide guests, and help solve live issues as they happen.
• Marketing and Promotion: Help draft promotional materials, manage social media updates, and handle attendee communications.
• Post-Event Evaluation: Collect attendee feedback surveys, compile debrief reports, and assist with financial reconciliations.
• OPERATIONS: Daily Operations Oversight: Supervise day-to-day functions across front-of-house and back-of-house departments, including the Front Office, Housekeeping, Food & Beverage (F&B), and maintenance. Conduct daily shift briefings, debriefs, and property or fire safety walks.
• Staff Leadership & Scheduling: Train, schedule, mentor, and evaluate operational staff. Manage duty rosters, workload allocation, and team motivation to maintain smooth shift handovers.
• Guest Relations & Problem Solving: Handle guest complaints, special requests, and feedback promptly. Exercise decision-making flexibility to turn service recovery issues into positive guest experiences.
• Financial & Budget Support: Assist with budgeting, financial forecasting, cost control, and reviewing monthly management information system (MIS) or financial reports. Monitor inventory, procurement requests, and stock takes.
• Quality & Compliance Control: Ensure adherence to hotel Standard Operating Procedures (SOPs), brand service standards, and local health, safety, and hygiene regulations.
• FRONT OFFICE:Daily Operations & Guest Services- Supervise Check-ins/Check-outs: Oversee guest arrivals, departures, room assignments, and special requests.
• VIP & Special Attention: Review arrival lists to ensure proper room allocations, amenities, and personalized recognition for VIPs and repeat guests.
• Service Recovery: Handle escalated guest complaints, billing disputes, and difficult service issues promptly.
• Team Leadership & Staff Management Shift Supervision: Lead and supervise front desk clerks, concierge personnel, bell services, and reservation agents.
• Scheduling & Training: Assist in creating staff schedules, conducting daily briefings, and training new team members on brand standards and Property Management Systems (PMS).
• Performance Support: Coach employees, monitor performance, and provide input for evaluations or disciplinary actions.
• Finance& Administrative Tasks Auditing & Billing: Ensure compliance with cash handling procedures, internal audit guidelines, credit policies, and accurate guest invoicing.
• Reporting: Prepare daily/monthly operational reports, occupancy forecasts, and shift summaries.
• Budget & Inventory: Monitor departmental labor costs, expenses, and front office supply inventory (keys, stationery, amenity kits).
• Interdepartmental Coordination Housekeeping: Coordinate closely with housekeeping to track room turnarounds, clean statuses, and early/late check-out requests.
• Sales & Reservations: Coordinate group check-ins, conventions, room blockings, and VIP arrivals with the sales team.
• Safety & Security: Ensure compliance with hotel emergency response plans, fire safety protocols, and guest data privacy.
• HOUSEKEEPING-Staff Supervision & Scheduling: Organize shift rosters, manage leave requests, and assign daily tasks to room attendants, floor supervisors, and housepersons based on occupancy levels.
• Quality Inspections: Conduct regular physical checks of guest rooms, VIP arrivals, and public areas (such as lobbies, hallways, and back-of-house spaces) to ensure compliance with brand cleanliness standards.
• Inventory & Stock Management: Monitor par stocks for cleaning supplies, guest amenities, uniforms, and linens, placing orders and logging inventory levels to prevent shortages.
• Departmental Coordination: Partner with the engineering and maintenance teams to log and track room repairs, broken fixtures, or safety hazards

ADMIN AND STORES SENIOR EXECUTIVE at LIFE SPAN PRIVATE LIMITED (2020-06 – 2024-07)

• Maintaining Warehouse entire operations
• Receiving of Raw materials, Packing materials, Engineering materials, consumable items, Stationery items.
• Maintaining of All personal hygiene items, consumable items related to Housekeeping, required stationery for all departments
• Checklist is maintained for all vehicles coming for unloading and loading.
• Segregation and issuing of RM, PM according to FIFO.
• Maintaining of all status labels in Coordinace with QA.
• Maintaining stock registers of Raw materials Packing materials, Engineering material and finished goods.
• Dispensing as per the production requirement.
• Coordinating with the production department for FG dispatches, reconciliation of Packing materials
• Coordinate with the purchase department for RM and PM incoming status.
• Coordinate with the QC department for RM sample, FG sample.
• Coordinate with R&D for getting the samples from HO and Vice versa.
• Coordinating with existing clients for FG samples and require documents related to FG.
• Coordinating with transporter for arranging the vehicle to dispatch FG as per the allotted locations.
• Participation in all concerns audits like GMP, FSSAI including new client audit Decathlon, HUL, SGS.
• The list of documents is maintained daily, weekly and monthly
• Area cleaning record (Daily)
• Temperature record (daily)
• Internal calibration record (Daily)
• Pest control (weekly)
• Stock statement of RM, PM that per particular week(weekly).
• Reconciliation of PM issued to production (Daily).
• Reconciliation of RM, PM (Monthly).
• update of stock in bin Card on Daily basis.
• Training is given to all NMR on weekly basis with Coordiance with QA
• Planning of Finished Goods dispatches as per the client requirement.
• Everyday communicating with purchase department for materials purpose as per the monthly production plan
• Petty cash maintain for office related expense’s purpose
• Maintain factory premises neat and clean
• Manpower handling and allocation department wise requirement
• Coordinate with purchase team for needs of office related things
• Provide Good Hospitality to Clients and Visitors.
• List out the factory related Pending works and Maintenance works, arrange the 2-3 quotations against the works
• Every month finalize the attendance of Staff, Manpower and Security
• Finalize Monthly Bills of Manpower, Security, General, internet and Pest control.
• Plan for the disposal of factory related waste and scrap sale

Event, Admin and Facility Executive at Kuteer Estates Pvt Ltd (2012-04 – 2020-05)

• EVENTS & ADMIN: Event Planning and Logistics: Assist in building and tracking project timelines, scheduling meetings, booking venues, and coordinating equipment or catering services.
• Vendor and Supplier Coordination: Liaise with external vendors, contractors, and suppliers to confirm deliveries, setup schedules, and contractual agreements.
• Administrative and Record Keeping: Maintain detailed records of guest lists, RSVPs, ticket sales, supplier contracts, and budget tracking spreadsheets.
• On-Site Execution and Support: Supervise setup and teardown operations, manage check-ins or registration desks, guide guests, and help solve live issues as they happen.
• Marketing and Promotion: Help draft promotional materials, manage social media updates, and handle attendee communications.
• Post-Event Evaluation: Collect attendee feedback surveys, compile debrief reports, and assist with financial reconciliations.
• To ensure that the facility is operating as it should on a daily basis by completing daily inspections and conducting repairs and maintenance.
• Sourcing and Overseeing contracts and service providers for functions such as catering, Cleaning, parking, security and Technology.
• Advising businesses on measures to improve the efficiency and cost-effectiveness of the facility.
• Supervising teams of staff across different divisions ensuring that basic facilities are well-maintained and conducting proactive maintenance.
• Dealing with emergencies as they arise.
• Managing budgets ensuring that facilities meet compliance standards and Government regulations planning for the future by forecasting the facility’s upcoming needs and requirements
• Overseeing any renovations, Refurbishments and Building projects.
• Helping with offices relocations ensuring employee and facility safety.
• Drafting maintenance reports
• Monthly Attendance finalization of staff and workers and Issue salaries to staff and workers.
• Daily updating of Accounts related details to the management like receipts and payments.

Computer lab Co-Ordinator at Balaji infotech (2011-04 – 2012-05)

• Lab management and Scheduling-Schedule and coordinate lab timetables usage for various batches and courses.
• Clearing the doubts to students while working with the computers.
• Open and close the computer lab daily ensuring all systems, Projectors are active or properly shutdown.
• Hardware and Software Maintenances-Install, configure, update, and patch operating systems, programming tools, and training-specific software (e.g., MS Office, Adobe, IDEs, database tools).
• Perform routine hardware checks, basic troubleshooting, and minor repairs on desktops, peripherals, and network devices.
• Coordinate with external vendors or central IT support for major hardware failures, network/LAN/Wi-Fi issues, or server maintenance.
• Inventory & Record Keeping-Maintain an up-to-date inventory of all computer systems, spare parts, software licenses, and peripherals.

B. Tech in IT – Madhira Institute of Technology &Sciences (2009)

Intermediate in MPC – MMP Junior college (2005)

SSC – LMP High School (2003)