Joshua John

Safety-focused offshore professional with hands-on experience in helideck operations, helicopter landing officer (HLO) support, aviation safety compliance, and emergency response. Proven ability to operate effectively in safety-critical offshore environments while coordinating with pilots, flight crew, and multidisciplinary offshore teams. Demonstrates an exceptionally compliance-driven mindset with strict adherence to CAP 437 and ICAO international standards.

Additionally equipped with strong international customer service, healthcare support coordination, and digital marketing experience, presenting a versatile professional profile capable of handling high-pressure operational dynamics and meticulous documentation control.

Helideck Assistant — Offshore Operations at Offshore Installations

• Supported comprehensive helicopter landing and departure operations on critical offshore installations, strictly keeping in compliance with CAP 437, ICAO, and established company aviation procedures.
• Conducted rigorous pre-landing and post-landing helideck inspections to identify potential hazards, Foreign Object Debris (FOD), structural deficiencies, or equipment malfunctions.
• Monitored environmental and deck conditions actively, ensuring clean, unobstructed landing zones under varying offshore weather situations.
• Managed safe passenger movements across the helideck, ensuring compliance with strict safety briefing protocols and logistical flow controls.
• Assisted in specialized aviation refueling operations, adhering to precise anti-contamination protocols, static grounding techniques, and quantity monitoring.
• Maintained firefighting apparatus, rescue tools, and survival equipment readiness at optimal performance benchmarks through consistent checks.
• Participated proactively in mandatory emergency response drills, practicing specialized procedures for fire containment, crash rescue, and structured Medical Evacuation (MEDEVAC) scenarios.

Customer Service Executive — International & Healthcare Support at Global Support Operations

• Handled high-volume international customer support and specialized patient care operations across cross-functional platforms.
• Coordinated time-sensitive appointment scheduling, verified insurance eligibility parameters, and managed medical prescription refill sequences.
• Resolved complex service delivery challenges by leveraging customer relationship management (CRM) databases and analytical problem-solving.
• Delivered highly empathetic, policy-compliant, and precise service, consistently achieving internal service quality standards and metrics.
• Maintained absolute data confidentiality and strict data integrity controls regarding sensitive patient demographics and operational logs.

Digital Marketing Executive at Corporate Marketing Division

• Executed data-driven digital marketing campaigns and managed professional social media platforms to accelerate client visibility and organic performance.
• Optimized website architecture and content frameworks using advanced Search Engine Optimization (SEO) strategies to rank highly for targeted industry keywords.
• Monitored performance analytics reports to track ongoing campaign conversions, adjusting budget outlays to maximize ROI.
• Collaborated with copywriters and designers to produce high-engagement digital collateral aimed at multiple target demographics.

Bachelor in Aeronautical Engineering (Discontinued) in Aeronautical Engineering – Dayananda Sagar College