Joshua Ramkumar

Soft Skills Trainer and Psychology professional with dedicated training experience, supported by 4+ years of broader professional experience in customer engagement, coordination and people-facing roles. Experienced in designing and delivering workshops for students, educators, parents and management, with strengths in communication, leadership, teamwork, emotional intelligence and life skills. Skilled in developing customized, activity-based learning modules and facilitating engaging group sessions.

SOFT SKILLS TRAINER at Niraivagam – Don Bosco Institute of Psychological Services (2024-05 – 2026-02)

• Designed and delivered soft-skills training for staff and professional teams, with emphasis on effective communication, professional behaviour, interpersonal relationships and workplace etiquette.
• Trained staff on how to communicate professionally and deal effectively with doctors, patients, colleagues and other stakeholders, focusing on empathy, active listening, clarity and service orientation.
• Delivered structured programmes for school students, teachers and parents on communication, leadership, teamwork, emotional intelligence, life skills and positive relationship building.
• Designed customized, activity-based learning modules, workshops and group activities according to the needs of different participant groups.
• Facilitated discussions, role plays, reflective exercises and practical activities to translate soft-skills concepts into workplace and everyday behaviour.
• Delivered personality-development and soft-skills training for DSP Officers at the Tamil Nadu Police Academy.

PATIENT COORDINATOR | STAFF COMMUNICATION & SERVICE SUPPORT at Insight Scan Centre (2026-02 – 2026-08)

• Worked closely with doctors, technicians and front-office teams, supporting professional communication and smooth patient interactions.
• Applied soft-skills principles in patient handling, complaint resolution, service recovery and coordination between clinical and support teams.
• Supported a patient-centred communication approach focused on empathy, clarity, professionalism and respectful interactions.

EXECUTIVE – OPERATIONS at Apollo Hospitals (2023-07 – 2024-01)

• Coordinated communication among patients, doctors, clinical teams and hospital facilities.
• Served as a departmental SPOC and prepared operational reports and meeting documentation.
• Strengthened practical understanding of professional communication, stakeholder coordination and patient-facing service.

RADIOLOGY COORDINATOR at Rela Hospital (2023-01 – 2023-07)

• Managed patient communication, feedback and complaint resolution while coordinating with doctors and clinical teams.
• Supported professional, empathetic and service-oriented interactions in a patient-facing environment.

CUSTOMER SUPPORT OFFICER at Allsec Technologies (2018-04 – 2019-07)

• Handled inbound and outbound interactions for UK clients, developing strong communication, active listening, problem-solving and customer-service skills.
• Resolved client queries through phone, email and voicemail while maintaining professional communication and service standards.
• Awarded Representative of the Year for outstanding performance.

Patient Care Coordinator / Radiology & Operations at Patient Care Coordination

Managed appointments, consultations and service concerns; coordinated with department heads and supervised patient flow. This experience strengthened practical skills in stakeholder communication, patient handling and service coordination.

M.Sc. in Human Resource Development & Psychology – University of Madras (2017)

B.Sc. in Counselling Psychology – Madras School of Social Work (2015)