Jot Grewal

Motivated and customer-focused professional with 3+ years of experience in retail, customer service, reception, and fast-paced work environments. Holds a Diploma in Computer Systems Networking Technician from George Brown College, with hands-on knowledge of computer networking, troubleshooting, Linux, Windows systems, network automation, Microsoft Office, and technical support. Experienced in customer service, administrative support, POS operations, data entry, inventory organization, and daily business operations.

Reliable, adaptable, and detail-oriented with strong communication, problem-solving, and teamwork skills. Seeking opportunities in customer service, technical support, administrative support, data entry, or IT-related roles.

Dairy & Frozen Department Manager - Walmart - Ontario

(2023-01)

• Manage daily department operations in a fast-paced retail environment.
• Provide professional customer service and assist customers with product questions and concerns.
• Coordinate daily tasks, prioritize workload, and support team members to maintain efficient operations.
• Monitor inventory levels, replenish merchandise, and maintain organized product displays.
• Assist with receiving, stocking, inventory control, and product organization.
• Maintain department cleanliness and ensure compliance with workplace and company safety procedures.
• Support a positive shopping experience by maintaining well-stocked and customer-ready departments.

Receptionist - Dental Clinic - Brampton, ON

(2022-08 - 2025-06)

• Greeted patients professionally and provided friendly front-desk customer service.
• Scheduled, confirmed, and managed patient appointments efficiently.
• Answered telephone calls, responded to inquiries, and communicated appointment information.
• Updated and maintained accurate patient records and information.
• Performed administrative tasks and supported smooth daily front-office operations.
• Handled confidential information professionally with strong attention to accuracy and detail.
• Coordinated with dental staff to support efficient patient flow and appointment scheduling.

Customer Service Representative - Bell - Brampton, ON

(2022-12 - 2023-07)

• Assisted customers with products, services, account inquiries, and general concerns.
• Provided professional customer support in a fast-paced telecommunications environment.
• Explained products and services clearly and helped customers identify appropriate solutions.
• Maintained positive customer relationships through effective communication and problem-solving.
• Processed transactions and maintained accurate customer information.
• Collaborated with team members to achieve customer service and business objectives.

Restaurant Associate - Royal Spice Restaurant - Brampton, ON

• Provided friendly and efficient customer service in a busy restaurant environment.
• Assisted customers with orders, questions, and general requests.
• Processed POS transactions and cash payments accurately.
• Maintained cleanliness and organization of customer and work areas.
• Supported daily food-service operations and worked collaboratively with team members.
• Demonstrated strong communication, teamwork, and time-management skills during busy periods.

Diploma - Computer Systems Networking Technician - George Brown College (2023-01 - 2024-08) Toronto, ON

12th Grade - Non-Medical - CBSE Board India