Office Coordinator & Administrative Assistant - Livasa Hospital, Mohali, Punjab (IVY Hospital) - Mohali, Punjab
(2023-12)
- Welcome and greet visitors, directing them to appropriate departments or personnel.
- Coordinate with managers and HODs to schedule and update appointments.
- Manage the front desk, serving as the primary point of contact for guests, employees, job candidates, and vendors.
- Answer and direct phone calls, take and deliver messages, and provide general information as needed.
- Maintain and update office supplies inventory, manage registers, and organize office files.
- Perform office coordination tasks, including updating paperwork, maintaining documents, and word processing.
- Ensure the reception area is clean, organized, and welcoming.
- Sort and distribute mail, manage deliveries, and coordinate with vendors for office supplies.
- Type and take notes during meetings, schedule meetings, and send invitations to attendees.
- Organize travel arrangements, including booking accommodations and reservations.
- Manage manual data entry on multiples registers.
- Prepare ID cards for employees and staff.
Patient Counselor - Fortis Hospital, Mohali, Punjab - Mohali, Punjab
(2019-09 - 2023-10)
- Ensured patient counselling regarding their health issues and recommended doctors.
- Verified information, added data with patient details to the system and prepared system generated bills
- Performed empanelment processes for patients under Central Government Health Scheme (CGHS) and Ex-Servicemen Contributory Health Scheme (ECHS)
- Performed tasks that require counselling, investigations, billings in various departments such as radiology, pediatrics, vaccinations, dialysis and carcinoma.
- Went above and beyond to help the patients and made their pre-treatment and post-treatment process hassle-free.
- Managed all OPD data from the counselling till claim submission and kept the record on daily basis.
Patient Coordinator - Sohana Hospital, Mohali, Punjab - Mohali, Punjab
(2019-03 - 2019-09)
- Managed patient data with confidentiality.
- Exchanged and transferred patient calls to the respective departments.
- Assisted patients over call and made doctor appointments according to the available slots.
- Kept and managed mail records and call data on daily basis.
