GENERAL MANAGER - POPULAR HOSPITAL, Dhubri, Assam - Dhubri, Assam
(2024-03)
A Unit of P.P. Popular Hospital Pvt. Ltd.
- Workflow Optimization: Streamlining patient journeys from admission to discharge to minimize wait times and maximize bed occupancy efficiency.
- Infrastructure Oversight: Ensuring the physical facility, including electrical, plumbing, medical gas systems, and sanitation standards, meets hospital requirements.
- Equipment Lifecycle Management: Overseeing the procurement, preventative maintenance, and timely upgrading of critical medical equipment to prevent downtime.
- Team Development: Fostering a positive workplace culture to reduce burnout among clinical and non-clinical staff.
- Roster & Duty Management: Implementing fair and efficient rotating duty schedules that ensure optimal coverage across all shifts (Emergency, ICU, General Wards).
- Budgeting & P&L Oversight: Managing the operational budget, monitoring revenue streams, and controlling overhead costs without compromising patient care standards.
- Revenue Cycle Management: Ensuring timely processing of billing, insurance claims, and government health scheme reimbursements (e.g., Ayushman Bharat or state-specific schemes).
- Statutory Adherence: Ensuring the hospital remains compliant with all state and central government health department mandates, including labor laws, biomedical waste disposal, and fire safety regulations.
- Accreditation Standards: Maintaining documentation and operational practices required for accreditations (e.g., NABH or NABL) to ensure quality and safety.
- Documentation Integrity: Supervising the maintenance of legal hospital records, including staff contracts, experience certificates, and legal responses to regulatory bodies or courts.
- Quality Assurance: Monitoring patient satisfaction feedback and incident reports to drive continuous quality improvement.
- Community & Stakeholder Engagement: Building the hospital's reputation in the region through transparent communication and community health initiatives.
- Strategic Planning: Identifying opportunities for service line expansion (e.g., adding a new specialty clinic or diagnostic service) based on local population health needs.
DEPUTY GENERAL MANAGER - NORTH EAST CANCER HOSPITAL & RESEARCH INSTITUTE, Jorabat, Guwahati, Assam - Jorabat, Guwahati, Assam
(2023-09 - 2024-02)
A Unit of North East Onco Care Ltd.
- Workflow Optimization: Streamlining patient journeys from admission to discharge to minimize wait times and maximize bed occupancy efficiency.
- Infrastructure Oversight: Ensuring the physical facility, including electrical, plumbing, medical gas systems, and sanitation standards, meets hospital requirements.
- Equipment Lifecycle Management: Overseeing the procurement, preventative maintenance, and timely upgrading of critical medical equipment to prevent downtime.
- Team Development: Fostering a positive workplace culture to reduce burnout among clinical and non-clinical staff.
- Roster & Duty Management: Implementing fair and efficient rotating duty schedules that ensure optimal coverage across all shifts (Emergency, ICU, General Wards).
- Budgeting & P&L Oversight: Managing the operational budget, monitoring revenue streams, and controlling overhead costs without compromising patient care standards.
- Revenue Cycle Management: Ensuring timely processing of billing, insurance claims, and government health scheme reimbursements (e.g., Ayushman Bharat or state-specific schemes).
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed cashless & TPA billing, authorization to approval & simultaneously while maintaining focus on meeting key milestones.
- Collaborated with department heads to establish goals and work plans.
- Quality Assurance: Monitoring patient satisfaction feedback and incident reports to drive continuous quality improvement.
- Community & Stakeholder Engagement: Building the hospital's reputation in the region through transparent communication and community health initiatives.
- Strategic Planning: Identifying opportunities for service line expansion (e.g., adding a new specialty clinic or diagnostic service) based on local population health needs.
ADMINISTRATIVE OFFICER - M.R.M. MEMORIAL HOSPITAL, Kokrajhar, Assam - Kokrajhar, Assam
(2017-01 - 2023-08)
Unit of Multi specialty hospital
- Infrastructure Maintenance: Coordinating regular maintenance of hospital equipment, electrical systems, and plumbing to ensure a safe environment.
- Supply Chain Oversight: Managing procurement processes—from medical gases and consumables to surgical instruments—and maintaining vendor relationships.
- Workflow Optimization: Analyzing patient flow and facility bottlenecks to ensure that emergency rooms, OPDs, and wards operate without delay.
- Talent Management: Overseeing the recruitment lifecycle, including drafting appointment letters, verifying credentials, and on boarding new staff.
- Performance Tracking: Maintaining updated employee files, monitoring attendance, and resolving workplace conflicts to sustain staff morale.
- Credentialing & Licensing: Ensuring the hospital adheres to local and national health standards (e.g., Clinical Establishment Acts, Pollution License etc).
- Documentation: Preparing and filing periodic compliance reports, managing hospital land status documentation, and handling audits required by health departments.
- Safety Standards: Implementing protocols for biomedical waste management, fire safety, and medical gas storage as per statutory guidelines.
- Budgeting: Monitoring departmental expenditures against approved budgets.
- Billing & Revenue Cycle: Overseeing the front-end billing processes and ensuring accurate documentation for insurance claims or government scheme reimbursements.
- Notified proper authorities and leadership in emergency situations.
- Implemented new software tools for better organization, productivity, and communication within the team.
- Filed reports, completed established rounds and followed post orders.
FLOOR MANAGER - ANANDALOKE MULTI SPECIALITY HOSPITAL AND NEUROSCIENCE SCENTER, Siliguri, West Bengal - Siliguri, West Bengal
(2016-07 - 2016-12)
Unit of Super specialty.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitoring patient satisfaction feedback and incident reports to drive continuous quality improvement.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
PATIENT CARE EXECUTIVE - SILIGURI GREATER LIONS EYE HOSPITAL, Siliguri, West Bengal - Siliguri, West Bengal
(2015-03 - 2016-06)
Care your Eyes.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Overseeing the front-end billing processes and ensuring accurate documentation for insurance claims or government scheme reimbursements.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
