Joy Jon Rema

Detail-oriented Accountant with 2 years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex mergers and acquisitions and divestitures.

Accountant at Business Development center (BDC Dhaka Ltd.) (2022-10 – Present)

BDC Dhaka Ltd. is a business training and consultant company in Dhaka, Bangladesh, certified by Regent University of U.S.A.

• Managed and maintained financial records, ensuring accuracy and compliance with accounting standards.
• Prepared monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.
• Oversaw accounts payable and receivable, ensuring timely payments and collections.
• Monitored budgets and provided financial analysis to support strategic decision-making.
• Collaborated with management to develop financial plans and projections for business development projects.
• Ensured compliance with tax regulations and prepared tax returns.
• Coordinated with external auditors during financial audits, providing necessary documentation and resolving discrepancies.
• Supported project financial reporting, including entrepreneurship development training programs and other initiatives.
• Utilized accounting software and tools to streamline processes and enhance efficiency.

Customer Care Representative at Stylezonee.com (2021-09 – 2022-10)

Stylezonee.com is an online platform specializing in selling high-quality boys' polo t-shirts and pants. The platform focuses on modern and stylish clothing for boys, catering to customers who value comfort and trendy designs.

• Responding promptly to customer inquiries and questions about products or services through various channels, including Facebook Messenger, page comments, and incoming calls.
• Processing customer orders and transactions accurately and efficiently.
• Managing a high volume of incoming calls, ensuring excellent customer service.
• Handling orders received via Facebook Messenger and comments, ensuring timely and accurate processing.
• Addressing and resolving customer complaints effectively to maintain customer satisfaction.
• Providing customers with detailed information about the company's return, exchange, and refund policies.
• Maintaining professional and empathetic communication with customers to build positive relationships.

Cashier at Chaldal.com (2019-06 – 2020-09)

Chaldal.com is an online grocery store based in Bangladesh, offering a wide range of essential products for daily life. The platform allows customers to shop for groceries, household items, personal care products, and more, all from the convenience of their homes.

• Accurately processing customer payments through various methods, including cash, credit/debit cards, and mobile wallets.
• Ensuring that payment details and order information are correct before finalizing transactions.
• Providing excellent customer service during checkout, answering any payment-related inquiries, and resolving any issues promptly.
• Maintaining accurate records of daily transactions and cash flow for auditing and reporting purposes.
• Handling cash in a secure manner, ensuring proper change is given, and reconciling cash drawers at the end of shifts.
• Managing refunds and exchanges in accordance with company policies, ensuring that customers' concerns are addressed efficiently.
• Preparing and submitting daily sales reports, tracking payments, and notifying management of any discrepancies.
• Assisting customers with payment-related issues, including providing information on payment methods and resolving any technical problems.

Master of Business Administration in Accounting – New Model Degree college (NU) (2021)

Bachelor of Degree (Honors) in Accounting – Tejgaon College & University (NU) (2018)

Higher Secondary Certificate in Business Studies – Susang Govt. college, Durgapur, Netrakona (2013)

Secondary School Certificate in Business Studies – Birisiri P.C Nall Memorial High school, Durgapur, Netrakona (2011)