Accountant at Business Development center (BDC Dhaka Ltd.) (2022-10 – Present)
BDC Dhaka Ltd. is a business training and consultant company in Dhaka, Bangladesh, certified by Regent University of U.S.A.
- Managed and maintained financial records, ensuring accuracy and compliance with accounting standards.
- Prepared monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.
- Oversaw accounts payable and receivable, ensuring timely payments and collections.
- Monitored budgets and provided financial analysis to support strategic decision-making.
- Collaborated with management to develop financial plans and projections for business development projects.
- Ensured compliance with tax regulations and prepared tax returns.
- Coordinated with external auditors during financial audits, providing necessary documentation and resolving discrepancies.
- Supported project financial reporting, including entrepreneurship development training programs and other initiatives.
- Utilized accounting software and tools to streamline processes and enhance efficiency.
Customer Care Representative at Stylezonee.com (2021-09 – 2022-10)
Stylezonee.com is an online platform specializing in selling high-quality boys' polo t-shirts and pants. The platform focuses on modern and stylish clothing for boys, catering to customers who value comfort and trendy designs.
- Responding promptly to customer inquiries and questions about products or services through various channels, including Facebook Messenger, page comments, and incoming calls.
- Processing customer orders and transactions accurately and efficiently.
- Managing a high volume of incoming calls, ensuring excellent customer service.
- Handling orders received via Facebook Messenger and comments, ensuring timely and accurate processing.
- Addressing and resolving customer complaints effectively to maintain customer satisfaction.
- Providing customers with detailed information about the company's return, exchange, and refund policies.
- Maintaining professional and empathetic communication with customers to build positive relationships.
Cashier at Chaldal.com (2019-06 – 2020-09)
Chaldal.com is an online grocery store based in Bangladesh, offering a wide range of essential products for daily life. The platform allows customers to shop for groceries, household items, personal care products, and more, all from the convenience of their homes.
- Accurately processing customer payments through various methods, including cash, credit/debit cards, and mobile wallets.
- Ensuring that payment details and order information are correct before finalizing transactions.
- Providing excellent customer service during checkout, answering any payment-related inquiries, and resolving any issues promptly.
- Maintaining accurate records of daily transactions and cash flow for auditing and reporting purposes.
- Handling cash in a secure manner, ensuring proper change is given, and reconciling cash drawers at the end of shifts.
- Managing refunds and exchanges in accordance with company policies, ensuring that customers' concerns are addressed efficiently.
- Preparing and submitting daily sales reports, tracking payments, and notifying management of any discrepancies.
- Assisting customers with payment-related issues, including providing information on payment methods and resolving any technical problems.
