Joy

Motivated and detail-oriented professional with over 2 years of experience in customer support, client communication, documentation management, and process coordination. Strong interpersonal and communication skills with experience handling high volumes of interactions, maintaining accurate records, and collaborating with cross-functional teams. Skilled in relationship building, problem-solving, scheduling coordination, and administrative support.

Seeking an HR recruiter role to leverage strong people-management and communication abilities in talent acquisition and recruitment operations.

Self Employed - Home Baker Bhavani - Bhavani

(2025-12)

• Managed customer communications, scheduling, and order coordination.
• Built strong client relationships through personalized service and follow-ups.
• Handled customer feedback and resolved concerns professionally.
• Maintained records of orders, payments, and customer requirements.

Process Executive - Patra - Coimbatore

(2024-06 - 2024-12)

• Communicated with customers and stakeholders to resolve inquiries efficiently.
• Maintained accurate records and documentation while ensuring compliance with company policies.
• Coordinated with multiple departments to ensure timely issue resolution.
• Developed strong communication and relationship-management skills through daily client interactions.
• Managed high-volume interactions while maintaining quality and accuracy standards.

Self Employed - Small Business (Aari Embroidery Design) - Bhavani

(2022-01 - 2024-05)

• Managed customer relationships and coordinated project timelines.
• Conducted regular follow-ups and maintained detailed client records.
• Trained and guided assistants on workflow processes and service standards.
• Developed organizational and people-management skills through business operations

Process Associate - MSJ Infotech - Bhavani

(2020-01 - 2022-12)

• Provided chat and email support while maintaining professional communication standards.
• Managed customer records and ensured data accuracy.
• Collaborated with team members to resolve escalated cases.
• Demonstrated strong multitasking and coordination abilities in a fast-paced environment.

Process Associate - Smart2LearnTech - Bhavani

(2018-01 - 2020-12)

• Managed customer interactions through chat support channels.
• Maintained accurate documentation and operational records.
• Assisted in process improvement initiatives and team coordination activities.
• Developed strong communication and organizational skills.
• Hosted college events, demonstrating public speaking and audience engagement skills.
• Active member of the school band for 4 years.

Bachelor of Engineering - Electronics and Communication Engineering - JKKN College Of Engineering And Technology (2015 - 2015)