Joyce Jestin

Strategic HR and Talent Management leader with 18+ years of experience driving people strategy, talent management, succession planning, employee engagement, and change-led HR transformation across large, matrixed organizations. Proven success partnering with business leaders to identify talent gaps, strengthen leadership capability, and implement data-driven HR frameworks aligned with business goals. Brings strong expertise in performance management, workforce planning, leadership development support, employee lifecycle transformation, labour compliance, and HR analytics, with hands-on experience across PeopleStrong and Oracle Fusion environments.

Offers credible exposure to regulated and financial-services-linked businesses, with a track record of building high-performance cultures and scalable people practices.

Senior Manager - People & Development - BusinessNext - Mumbai, India

(2022-08)

• Partner with business and technology leaders to align people strategy with organizational goals, using HR analytics, engagement insights, and performance benchmarking to identify talent priorities and strengthen workforce decision-making.
• Designed a data-driven performance benchmarking framework integrating OKRs, improving accountability and enabling more structured talent conversations, manager effectiveness, and strategic alignment.
• Led PeopleStrong-enabled HR process automation and manager self-service initiatives, improving employee lifecycle efficiency and strengthening governance across digital workflows.
• Drove AI-enabled onboarding and employee experience initiatives, combining automation, structured learning, and engagement insights to support retention and workplace effectiveness.
• Leveraged eNPS and other workforce insights to guide leadership actions and reinforce a high-performance culture.

Senior Manager - Human Resources - Accurate Background - Thane, India

(2022-02 - 2022-08)

• Established and led the HR function from inception, setting up the people strategy, HR operating framework, and core policies for a fast-scaling business.
• Scaled the captive to 700+ employees through focused hiring, workforce planning, and disciplined people processes aligned with growth objectives.
• Implemented systems and digitized hire-to-retire processes to improve efficiency, governance, and consistency of the employee lifecycle.
• Built, led, and mentored a team of 6 HR professionals while driving culture, performance management, and employee engagement initiatives.

Senior Manager - Human Resources - Thomas Cook India Ltd - Mumbai, India

(2019-06 - 2022-01)

• Collaborated with leadership on talent development, performance management, capability-building, and employee engagement initiatives aligned with business priorities in a high-volume, regulated operating environment.
• Ensured operational excellence across HR processes, including payroll governance, client audit representation, policy compliance, and execution of large-scale culture and engagement programs.
• Strengthened manager capability and employee experience through strategic HR partnering and practical people interventions aligned to business needs.
• Contributed as part of the HR Innovation Team to conceptualize and implement engagement and communication initiatives including open houses, employee club activities, event budgeting, vendor coordination, and MIS reporting.

Senior HR Business Partner - Oracle Financial Services Software Ltd - Mumbai, India

(2007-12 - 2019-06)

• Supported business leaders on talent management, succession planning, workforce planning, and organizational effectiveness initiatives across product and consulting teams in a financial-services-linked environment.
• Contributed to enterprise-wide HR transformation through Oracle Fusion HCM implementation and inclusive policy development, strengthening digital HR adoption and framework effectiveness.
• Served on the POSH Internal Complaints Committee, conducting investigations and ensuring compliance with workplace regulations and organizational policies.
• Oversaw HR governance, compliance, workforce planning, and succession-related processes to foster an inclusive, high-performance culture.

HR Consultant - German Remedies Ltd - India

(2006-06 - 2007-05)

• Supported HR operations and people processes in my early career.

MMS - Fr. Agnel's Institute of Management Studies

B.Com - S.I.E.S College of Commerce & Economics