Joydeep Ghosh

Experienced Recruitment and Operations Professional with 5+ years of experience in healthcare recruitment, client coordination, workforce scheduling, business development, operations management, and stakeholder communication. Proven ability to manage end-to-end recruitment processes, coordinate with international clients, maintain operational reports, and support business growth initiatives.

Business

Analyst certified with strong skills in Excel, Power BI, reporting, workforce planning, and operational analysis. Seeking opportunities in Recruitment Operations, Operations Analysis, Client Coordination, Workforce Management, and Business Analysis.

Client Coordinator / Operations Analyst at Future Care (2025-10 – Present)

• Coordinate daily staffing and scheduling activities for healthcare clients.
• Manage shift bookings, cancellations, emergency cover requests, and workforce allocation.
• Liaise with carers, clients, and management teams to ensure service continuity.
• Maintain workforce records, operational reports, and scheduling documentation.
• Support workforce planning and operational improvement initiatives.
• Monitor service delivery and assist with operational reporting.

Senior Recruitment Consultant at Merit Plus (2023-01 – 2025-06)

• Managed end-to-end recruitment processes for healthcare clients.
• Sourced, screened, interviewed, and shortlisted candidates based on client requirements.
• Coordinated onboarding, compliance, and placement activities.
• Maintained recruitment databases, hiring trackers, and performance reports.
• Collaborated closely with clients to understand staffing requirements and hiring priorities.
• Generated recruitment MIS reports and monitored recruitment KPIs.
• Supported recruitment process improvements and operational efficiency initiatives.
• Successfully managed high-volume healthcare recruitment while maintaining strong client satisfaction.

Business Development Executive at R&D; Logistics (2021-02 – 2022-12)

• Managed client relationships and business development activities.
• Generated leads and supported customer acquisition initiatives.
• Coordinated logistics requirements and customer communications.
• Maintained business reports, CRM records, and operational documentation.
• Resolved customer concerns and ensured service quality.

Retail Operations & Customer Service at Family Business (2014-01 – 2020-12)

• Managed inventory, supplier coordination, sales tracking, and cash handling.
• Maintained customer relationships and supported sales activities.
• Assisted with business administration and operational planning.

Higher Secondary (Commerce) in Commerce