Joyeta Senapati

Technical Support Specialist with 1+ year of professional experience in application support, software troubleshooting, frontend development, database management, and client communication. Experienced in troubleshooting issues across application, database, server, network, and API layers. Hands-on experience with Angular, Ionic, MySQL, Elasticsearch, Linux, REST APIs, PHP, JavaScript, and web technologies.

Strong problem-solving, debugging, requirement analysis, and stakeholder communication skills.

Technical Support Specialist - Tectum Technologies Pvt. Ltd. - Fort William

(2025-11)

Indian Army Project

• Provide technical support and software troubleshooting for applications used in the Indian Army project.
• Troubleshoot issues across application, database, server, network, and REST API layers.
• Work with MySQL, Elasticsearch, Linux environments, servers, networks, and REST APIs to investigate and resolve technical issues.
• Identify and fix software-related problems and update application code when required.
• Communicate directly with clients to understand requirements, issues, feedback, and requested software improvements.
• Analyze client feedback and coordinate software updates to improve application functionality and user experience.
• Support multiple clients and handle varying technical requirements while maintaining effective stakeholder communication.
• Investigate recurring technical issues and implement appropriate fixes and application improvements.
• Collaborate with development and technical teams to resolve application-level and infrastructure-related problems.

Trainee Software Engineer - PCS Global Pvt. Ltd.

(2025-07 - 2025-10)

• Developed frontend features for a mobile e-commerce application using Angular and Ionic.
• Developed responsive user interfaces and application screens based on project requirements.
• Identified, debugged, and fixed frontend bugs to improve application stability and usability.
• Collaborated with a 2-member development team to implement features and resolve development issues.

Web Development Intern - A Technologies - Kolkata

(2024-09 - 2025-02)

• Developed frontend components for a PHP-based web project.
• Designed responsive web pages using HTML, CSS, JavaScript, and Bootstrap.
• Worked on page layouts, navigation, user interface components, and frontend functionality.
• Collaborated on website development and contributed to improving usability and presentation.

Bachelor of Technology (B.Tech) - Computer Science and Engineering - Techno India University (2021 - 2025)

Higher Secondary - Rani Benode Manjari Govt. Girls' School (2020 - 2020)

Secondary - Rani Benode Manjari Govt. Girls' School (2018 - 2018)