Jubair Khan

Commanded daily operations for the exception management division, achieving decisive resolution of high-stakes transit and delivery failures. Spearheaded the escalation resolution framework, directly managing critical customer grievances, identifying root causes, and restoring customer trust under tight timelines. Engineered peak team performance by mentoring personnel and aligning individual output with aggressive operational targets.

Senior Team Leader (Off-Roll) - SHADOWFAX TECHNOLOGIES

• Commanded daily operations for the exception management division, achieving decisive resolution of high-stakes transit and delivery failures.
• Spearheaded the escalation resolution framework, directly managing critical customer grievances, identifying root causes, and restoring customer trust under tight timelines.
• Engineered peak team performance by mentoring personnel and aligning individual output with aggressive operational targets.
• Enforced rigorous workflow audits to identify and eliminate structural inefficiencies, ensuring total adherence to zero-delay performance mandates.

Warehouse Supervisor - FLIPKART

• Directed large-scale warehouse operations, maintaining total control over inbound sorting, high-velocity inventory placement, and outbound throughput.
• Acted as the primary point of contact for customer experience escalations related to order fulfillment, successfully cross-collaborating with delivery teams to satisfy customer demands.
• Optimized resource utilization by implementing strategic manpower distribution plans and high-intensity shift scheduling.
• Forged critical partnerships with 3PL and external transport providers to slash dispatch timelines and achieve superior delivery speed.

Bachelor's Degree

12th Standard

10th Standard