Juhi Srivastava

Diploma in Electronics Engineering professional with experience in technical support, customer troubleshooting, service-engineer coordination, quality checks, production operations and team supervision. Experienced in customer calls, troubleshooting home appliances, following service requests through closure, maintaining quality standards and training teams. Seeking a work-from-home role in technical/customer support, service coordination, back-office operations, data processing or quality support.

Technical Field Officer - Convegenius Edu Solutions Pvt. Ltd.

(2019-02 - 2019-12)

• Provided training on technical aspects to government teachers.

Technical Support - I Energizer IT Services Pvt. Ltd. – Samsung Technical Department

(2017-08 - 2018-12)

• Provided technical support to Samsung Home Appliances customers on calls.
• Guided customers through troubleshooting and product reset procedures.
• Assigned service engineers and followed requests through closure.
• Handled quality checks of appliances.

Production & Packaging Team Leader - Runsheng Technology Pvt. Ltd.

(2016-03 - 2017-07)

• Supervised a team of 50 members in a mobile manufacturing unit.
• Handled PCB designing, assembly, soldering, component testing, material handling and quality control.
• Resolved production issues and performed final product quality checks.
• Supported team training and new-technology implementation.

Production Engineer - Bhagwati Products Ltd. (Subsidiary of Micromax)

(2014-08 - 2016-02)

• Handled PCB designing, assembly, soldering, component testing, material handling and implementation.
• Performed mobile product quality checks and supported packaging operations.

Diploma - Electronics Engineering - Govt. Girls Polytechnic, Charkhari Mahoba (2011 - 2014)

High School - Canossa Girls Inter College (2009 - 2009)