Junaid Kashif

Client Management. Ability to work effectively and efficiently in a corporate environment. Excellent team player with good leadership skills. Excellent time management and communicative skills.

Zonal Leader (BFSI) - Q Degrees Services - Zone India

(2025-01)

Retail – Operations

• Managing Collection/ Mystery/Informed/ Audits (Customer Experience) for IDFC Bank, TATA Capital, RBL Bank, Money View, KSF & Avanti Finance
• Handling teams across Zone India working for quality audits on field (Conducting Collection/ Mystery/Informed/ Audits, Collection Audit, Informed Audit) – Team size 10 members across different geographical area
• Ensuring Scope/Target achievements on time with team engagement
• Coordinate between team and manager
• Coordination with corporate client fulfilling their daily requirements and enhance quality and perfection to excel in dynamic corporate environment
• Responsible for day-to-day operations for smooth functioning of process
• Compiling and Analyzing Audit Data
• Preparing and Presenting Final report basis on the audits to publish to the clients
• Cross trained team members for multiple clients, mentoring new hires
• Preparing weekly and monthly reports

Subject Matter Expert (BFSI) - Q Degrees Services

(2021-04 - 2024-12)

Retail – Operations

• Proactively audit processes, practices, and documents to identify weaknesses
• Conducted various types of Collection audit of Bank Collection Manager, Bank Agencies, Bank Yard Agencies of IDFC First Bank Limited
• Providing targeted & Compliance training to collection managers
• Avanti Finance – Checking the Complete On boarding Process Such as CGT and GRT etc.
• Publish the Final report to Client for IDFC Bank and Avanti Finance Bank

Executives - Insha Enterprises

(2016-05 - 2020-12)

Small scale business

• Collected and managed customer orders from local markets and distributors
• Coordinated demand and supply to ensure timely product availability
• Maintained records of orders, deliveries, and collections accurately
• Monitored inventory levels and communicated requirements to production
• Handled payment collection and tracked outstanding balances
• Built relationships with customers and ensured smooth order fulfillment

B.Com (Honours) - Accounting & Finance - University of Calcutta (2016)

Higher Secondary - WBCHSE (2012)

Madhyamik - WBBSE (2010)