Jushma Chowdary

Detail-oriented and analytical Quality Associate & Fraud Investigation Analyst with 1.9 years of experience at Amazon. Strong experience in fraud investigations.

Quality Associate – Fraud Investigation & Operations Support - Amazon

(2024-01)

• Performed detailed manual audits following Standard Operating Procedures (SOPs) to identify exceptions, discrepancies, and operational gaps.
• Conducted fraud investigations by analyzing transactions, detecting suspicious activities, and recommending appropriate actions.
• Reviewed customer accounts, payment methods, and KYC documents to ensure compliance and reduce financial risks.
• Investigated customer interactions across calls, emails, and internal tools to resolve issues efficiently.
• Identified fraud trends and recurring issues, contributing to root cause analysis and continuous process improvement.
• Collaborated with cross-functional teams including operations, risk, and compliance to resolve high-impact cases.
• Escalated critical issues as per defined workflows and ensured timely resolution within SLA timelines.
• Maintained accurate records using trackers and workflow management tools.
• Consistently achieved performance metrics related to quality, productivity, and utilization.
• Demonstrated flexibility by working in a 24×7 rotational shift environment and handling multiple tasks.

Bachelor of Pharmacy - Pharmacy - Vallabhaneni Venkatadri Institute of Pharmaceutical Sciences

Intermediate - Sri Chaitanya Junior College

School - Siddhartha Vidyalaya High School