Justin Rapheal Chirayath

Accomplished, results-driven professional with over 22 years of full-time experience and 3 years of freelance, Industry experience in E-Commerce, Banking Credit Card, IT Service Industry, Semi-Conductor Manufacture Industry, Telecom Industry, Energy and Utilities industry, Sports Industry. Specializing in Credit Card Software Application Manual Testing, Project Management, PMO, IT Operations, Coordinator, Resource Management, Training & onboarding, Sports Management, Strong understanding of EFT-POS Credit Card Machine, ITIL v3 Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management and E-Commerce Digital Marketing in Amazon UAE and Noon UAE. Proven track record of improving processes, driving results, and leading initiatives that support business goals.

Delivering high-quality work, Collaborating across teams, and meeting deadlines in fast-paced environments. Known for strong problem-solving skills, Adaptability, and clear communication. Committed to continuous learning and contributing to organizational success.

Coordinator - India Taekwondo Korea - Mumbai

(2025-01 - 2025-11)

Project Coordinator - Pozitive Energy UK - Mumbai

(2024-08 - 2024-12)

Project Coordinator - Unite Cloud Service LLP - Pune

(2024-01 - 2024-05)

Event Coordinator - Hare Krishna Movement (Iskcon) - Mumbai

(2023-01 - 2023-05)

Project Manager - Arita Solutions WLL - Qatar

(2022-07 - 2022-08)

• PMO - Responsible for creating procedures and best practices of thy industries.
• Bidding Management - Responsibilities include the introduction and implementation of all necessary bid procedures, governance, and processes.

Manager - Purchase & Digital E-Commerce - Harsh International General Trading LLC (HIGT) - UAE

(2021-11 - 2022-04)

• Increased revenue of HIGT e-commerce marketing by using AMAZON and NOON platforms to improve business services and attract visitors to facilitate purchases online.
• Created and managed a range of content across multiple channels to deliver lead generation goals.

Project Manager - Accrete Hitech Solutions - Bengaluru

(2018-05 - 2019-02)

Collaborated with AMAT Service Governance PMO team, using project management method "Controlling & Monitoring" and served as a point of contact of BIDM operations mgmt. team for production support service improvements, CSAT. Managed all production support operational management improvements of BIDM 6 tracks and 18 assignments Q's.

Lead Operation/PMO - Tech Mahindra - Pune / Bengaluru

(2015-01 - 2018-04)

As a PMO worked on TechM following internal tool worked on Onboarding and Off boarding of associate using TechM internal process, Service Order creation, Vendor Management System, Interact with RMG and TMG, TAG team for getting resource and finance team, cluster Ops team Preparing key reports like No PO cases for Quarterly basis, PID creation, Attrition tracker, Subcon tracker, Billing sheet- Consolidation, Invoice tracker, Resource Utilization Sheet Status report, PO, Project Health Report (PHR) and PO Balance tracker.

Project Manager (UAT Operation) - Atos Worldline India Private Ltd. - Mumbai

(2013-05 - 2014-08)

• Oversaw End-to-End project and change request management using PMI methodology.
• Managed projects for card products (Pre-paid, Debit,and Credit), Acquiring (EFTPOS, EFT-Switch), and Certification.
• Initiated and implemented Quality projects; leading to operational efficiency and Lean process improvement methodology.
• The key responsibility of liaising with cross-functional groups to ensure seamless delivery.
• Operations SLA Management and Client relationship management. Managed SIT and UAT (Issuance, Acquiring, and Certification).

Senior Software Engineer - Prizm Payments Services Ltd. - Mumbai

(2011-12 - 2013-05)

• Actively involved in managing Terminal Management System and Technical support to the operation team.
• Led and directed online transaction testing on ATM Switch and Software testing for new EFT-POS terminals. Efficiently resolved customer queries with respect to the EFT-POS terminal application.
• Achieved Visa April 2012 Business Enhancements Testing – (Global Client Testing – Certification).MasterCard Worldwide – ETED Certification.

Senior Technical Engineer – EFT-POS Application Development - Ingenico International India Pvt. Ltd. - Mumbai

(2010-05 - 2011-07)

• Successfully managed installation, commissioning, troubleshooting, and Pilot on EFT-POS terminal for various Banks & non-Banking clients.
• Actively participated in EFT-POS/Switch application development, Q/C, and support.
• Tested various vertical applications running on the EFT-POS terminal like Credit/Debit, Loyalty, GPS Apps, and Mobile Top-up, Airline Booking, MasterCard EMV Application, Visa EMV Application, and American Express EMV Application.

Software Support Engineer – EFT-POS Application - POINTPAY India Pvt. Ltd. - Mumbai

(2005-05 - 2010-04)

Systems Support Manager - E-Media FZ LLC. - Dubai Media City

(2003-11 - 2005-04)

Web Software Developer & Customer Support - Quantum Design - Mumbai

(1999-07 - 2003-01)

Diploma - Project Management - International Business Management Institute (IBMI)

Diploma - Computers - NIIT