Justine J

Results-driven MIS & Operations Analyst with 4+ years of experience in MIS reporting, financial operations, data analysis, dashboard preparation, and process improvement across Retail, FMCG, Infrastructure, and Financial Services sectors. Strong expertise in Advanced Excel, KPI reporting, data validation, stakeholder management, and operational analytics. Proven ability to deliver accurate reports, streamline reporting workflows, improve operational efficiency, and support business decision-making through data-driven insights.

Experienced in handling high-volume operational reporting, reconciliation processes, business performance tracking, and cross-functional coordination. Adept at identifying process gaps, performing root cause analysis, and supporting automation and system enhancement initiatives.

MIS Analyst at Express Infrastructure Pvt Ltd (2025-04 – Present)

• Prepare and manage daily, weekly, and monthly MIS reports covering business KPIs including sales, occupancy, collections, footfall, and financial performance.
• Develop dashboards and analytical reports for management review and strategic decision-making.
• Coordinate with internal departments and IT teams to resolve reporting and system-related issues.
• Monitor reporting timelines and ensure timely delivery of operational and management reports.
• Support business teams with actionable insights and trend analysis.
• Maintain reporting documentation and reporting process standards.
• Streamlined reporting cycles to ensure 100% on-time report delivery.
• Supported workflow optimization initiatives for operational reporting.

Associate Manager – MIS & Trade Operations at Cholamandalam Investment & Finance Company Pvt Ltd (2022-10 – 2025-04)

• Managed trade operations data including Letters of Credit, payment tracking, export documentation, and financial transaction records.
• Conducted compliance verification and data validation for operational and financial documents.
• Supported operational MIS reporting and business performance tracking.
• Coordinated with IT teams for workflow enhancements and issue resolution.
• Participated in UAT testing and system validation activities for finance-related applications.
• Identified operational discrepancies through root cause analysis and corrective action tracking.
• Contributed to operational process redesign initiatives improving workflow efficiency.
• Reduced transaction discrepancies through improved validation controls.
• Supported successful implementation of reporting and operational improvements.

MIS Executive – E-commerce Operations at Bhawar Sales Corporation (P&G Distributor) (2021-06 – 2022-09)

• Managed MIS reporting for e-commerce platforms including Amazon, Flipkart, and BigBasket.
• Analyzed sales, billing, inventory, and order fulfillment data.
• Coordinated with stakeholders to resolve operational and data-related discrepancies.
• Prepared daily and monthly business performance reports.
• Monitored inventory and order accuracy to improve operational efficiency.
• Improved reporting turnaround time and operational data accuracy.
• Enhanced reporting consistency across e-commerce operations.

M.Sc. in Applied Electronics – Mohamed Sathak College of Arts & Science (2022)

B.Sc. in Electronics & Communication Science – Mohamed Sathak College of Arts & Science (2020)