Juveria Juveria

Transaction Risk Investigator with 4+ years of experience specializing in fraud prevention, risk assessment, pattern recognition, and root cause analysis across global markets. Proven track record of investigating high-risk accounts, identifying emerging fraud trends (MO), reducing false positives, and enhancing Standard Operating Procedures (SOPs). Adept at cross-functional collaboration, data analysis, and delivering comprehensive compliance training.

Transaction Risk Investigator at Amazon (2022-03 – Present)

• Investigate 10,000+ high-risk customer accounts and review financial transactions across 24 global markets (including US, UK, CA, IN, SA) to detect and mitigate fraud risks.
• Consistently met SLA timelines and quality benchmarks, achieving 100%+ productivity against weekly KPI targets
• Lead analysis and escalation of emerging fraud trends (Modus Operandi), directly contributing to updates in Standard Operating Procedures (SOPs) and sharpening the distinction between genuine and fraudulent activity.
• Played a core role in pilot projects focused on recalibrating thresholds for repeat abuse detection, successfully increasing accuracy and decreasing false positives.
• Appointed Subject Matter Expert (SME), Subject Matter Facilitator (SMF), and Trainer for new hires for 100+ folks and cross-functional upskilling initiatives.
• Conduct weekly quality audits of around 1000+ cases, share analytical findings with stakeholders, and initiate process enhancements that significantly reduce defect rates across teams.
• Designed and delivered interactive 4 new learning modules using Articulate Rise, Storyline, and Vyond.

Bachelor of Education in Education – Ghulam Ahmed College of Education, Hyderabad, India

Bachelor of Science in Microbiology – Shadan Degree College for Women, Hyderabad, India

Intermediate – Sri Chaitanya Junior Kalasala, Hyderabad, India

ICSE – NASR School Girls, Khairtabad, India