Jyoshna Reddy

Identity & Access Management Specialist with 3+ years of IT experience in SailPoint IdentityIQ (IIQ), Active Directory, Azure AD/Entra ID, AWS, Linux/Unix, CyberArk, and Salesforce. Skilled in provisioning/de-provisioning, compliance reviews, access certifications, role mining, and application onboarding, ensuring secure and efficient identity lifecycle management. Experienced in incident resolution, RCA, and SLA compliance, leveraging ServiceNow and Remedy for ticketing, reporting, and change management.

Strong background in PowerShell automation, AD data clean-up, and Excel-based metrics analysis, with proven ability to collaborate across teams and enhance governance processes.

Associate Consultant - Infosys

(2024-10)

• Delivered technical support with a strong focus on SailPoint IdentityIQ 3.8, ensuring seamless authentication, access provisioning, and identity lifecycle management
• Consistently maintained 100% SLA compliance, resolving incidents within defined timelines while handling emergencies and critical issues
• Conducted Root Cause Analysis (RCA) for recurring problems, implemented preventive measures to enhance system stability, and produced comprehensive technical documentation to accelerate resolution
• Collaborated with deployment teams on functional and unit testing during pre- and post-deployment activities, including database migrations and production rollouts
• Leveraged ServiceNow and Remedy ticketing tools to manage incidents, change requests, and reporting, ensuring transparency and efficiency in IAM operations
• Created and managed Active Directory accounts (service, test, bot), executed bulk provisioning/de-provisioning, and supported role-based onboarding aligned with evolving business needs
• Specialized in Azure AD, Active Directory, and Salesforce onboarding, ensuring compliance with organizational IAM policies, designing rule-based roles and populations, and supporting business-driven access models
• Proactively monitored server performance, scheduled SailPoint tasks, troubleshot failures, and onboarded new applications into SailPoint IIQ, managing role lifecycles through multiple provisioning mechanisms
• Supported compliance reviews and access certifications, partnering with audit teams and application owners to strengthen governance processes
• Handled client reporting and prepared detailed project reports for cross-functional teams, driving transparency, actionable insights, and informed decision-making

Analyst - Wipro

(2021-10 - 2024-10)

As an Identity & Access Management Specialist, I bring over 3 years of IT experience with a strong focus on Identity Governance, Access Lifecycle Management, and Security Compliance. My expertise spans SailPoint IdentityIQ (IIQ), Active Directory, Azure AD/Entra ID, AWS, Linux/Unix, and CyberArk, where I've managed provisioning and de-provisioning across diverse platforms. I serve as an escalation point for complex security issues, ensuring adherence to corporate security controls and standards.

I have hands-on experience with compliance reviews, access certification, and role mining/development, partnering with audit teams and application owners to streamline governance processes. Skilled in Active Directory data clean-up, normalization, and PowerShell scripting, I proactively resolve access issues and strengthen identity lifecycle workflows. I also leverage ServiceNow ticketing tools for incident tracking, reporting, and documentation, ensuring transparency and efficiency in IAM operations.

My strong communication and problem-solving skills enable me to collaborate effectively with stakeholders, ensuring secure, efficient, and compliant identity management across enterprise envir

• Managed provisioning and de-provisioning across diverse platforms including SailPoint IdentityIQ (IIQ), Active Directory, Azure AD/Entra ID, AWS, Linux/Unix, and CyberArk
• Served as an escalation point for complex security issues, ensuring adherence to corporate security controls and standards
• Conducted compliance reviews, access certification, and role mining/development, partnering with audit teams and application owners to streamline governance processes
• Performed Active Directory data clean-up, normalization, and PowerShell scripting
• Proactively resolved access issues and strengthened identity lifecycle workflows
• Leveraged ServiceNow ticketing tools for incident tracking, reporting, and documentation

Bachelor's Degree - Computer Science - Srinivasa Ramanujan institute of Technology (2017 - 2021)