Jyoti Bharti

Dedicated Guest Service Associate with experience in delivering exceptional customer experiences and resolving inquiries efficiently. Skilled in effective communication and problem-solving, with a strong focus on enhancing guest satisfaction. Eager to contribute to a dynamic team and drive service excellence in the hospitality industry.

Guest Survice Associate - Regenta Central Grand Exotica Hotel

(2026-02)

• Delivered outstanding guest service by promptly addressing inquiries and resolving issues, resulting in a 20% improvement in guest satisfaction scores.
• Managed check-in and check-out processes efficiently, ensuring smooth operations and reduced wait times by 15%.
• Collaborated with team members to enhance service offerings, contributing to a positive atmosphere and increased guest loyalty.
• Maintained a thorough knowledge of hotel amenities and local attractions, providing valuable recommendations to guests and boosting on-site bookings by 10%.
• Trained new staff on guest service protocols and best practices, fostering a culture of excellence within the team.

B A - Travel & Tourism - IIBM Instituted Pune (2023-07 - 2026-06)