Sales & Dispatch coordinator - Jainam Invamed Pvt. Ltd.
(2026-05)
- Handling new enquiries and coordinating New Product Development (NPD) activities for cosmetic and electronic products.
- Arranging product samples and coordinating courier dispatches.
- Reviewing packaging artwork and coordinating approvals with the design team and customers.
- Coordinating with the Stores and Purchase departments to check stock, raw materials (RM), and packaging materials (PM) for order execution.
- Preparing and processing Sales Orders in SAP.
- Coordinating with internal departments to ensure smooth and timely order execution.
- Managing dispatch and delivery processes.
- Following up with customers on pending payments.
- Handling customer complaints and coordinating timely resolution.
Pre & post Sales & Service Coordinator - PT Ecological Services Pvt. Ltd.
(2025-12 - 2026-05)
Handled new enquiries received via mail, understood customer technical requirements and provided suitable solutions. Prepared techno-commercial quotations, sent to customers and did regular follow-up for order conversion.
Maintained
Enquiry file, Quotation file and followed up with customers for order finalization. Worked on CRM software for order management and tracking.
Prepared Proforma
Invoices for advance and balance payments. Coordinated with internal departments - Purchase, Stores, Quality, Design and Logistics to process the orders. Followed up with production and stores to ensure products are ready on time and coordinate dispatch and delivery to customers. Maintained MIS, Sales Order file and Spare Order file. Handled critical sales issues and was responsible for payment collection.
- Managed complete service coordination for Mumbai and Pune locations.
- Uploaded and managed all service requests and AMC service jobs in CRM on a daily basis.
- Arranged and allocated Service Engineers for daily service calls, installation, commissioning and breakdown support.
- Coordinated daily with engineers and customers to ensure timely service delivery and customer satisfaction.
- Maintained Service file and provided service updates to customers and management.
Pre & Post Sales Coordinator - Bharaj Machineries Pvt. ltd
(2024-10 - 2025-08)
- Handle Enquiry received on Mail, understand their requirements.
- Preparing Quotation, sending to the customers and follow-up for order
- Preparing Proforma Invoice for advance & balance payments,
- Maintained MIS,
- Maintain Enquiry file, Quotation file, Service file, Machine & Spare order file.
- Coordinate with Internal team Purchase, Store, Quality, Design, logistic to process order.
- Handle critical Issues.
- Responsible for payment collection.
Sales coordinator (Post Sales) - Raychem RPG (P) Ltd.
(2019-05 - 2024-09)
Deals in engineering products like Clamping accessories, Cable Gland, Copper Lugs, Earthing & Grounding Accessories, Insulators, Molded components & Junction N. These products are exported world wild with major countries like (Europe, Africa, Australia, UK+ Ireland and Russia)
- Working with Oracle Software.
- To Create New Customer in System.
- Circulate the Purchase order with the team & then process the order for order entry in the system on the same day.
- Following up with the SCM teams for Schedule ship dates.
- Sharing order acknowledgment, Post shipment documents with the customer.
- Reply to the customer related query through E-mail's on daily basis
- Update & Maintain the Order Book (Data Base)
- Preparing & Updating the Plan on regular basis & Circulate with the SCM & Salesperson.
- Preparing commission and Provision of Agent in every month.
- To track and circulate individual sales, as well as collection summary on daily basis. Keep posted immediate superiors on salesperson committed target and their achievements.
- Monitor A/R collections and follow up with customers on payment by sharing due invoices. Update finance management & credit control team on monthly collection figures, confirmed by regional caretaker, as per credit term for tracing payments, as well as to set target & achieve same.
- To coordinate between logistic division, production team and customer to fulfill incomplete information like mode of shipment, credit term, payment term etc.
- Coordinate between Production Team and warehouse team for on time execution of material as well as samples.
Sales coordinator Cum HR-Admin - KGN Lights
(2016-04 - 2018-12)
- Preparing Proforma Invoice.
- Keep record of Purchase Orders and dispatches with invoice details.
- Keep following to production department and prepare documentation to dispatch the material
- Maintain Sales Planning Report.
- Prepare and Maintain backlog review file.
- Email Communications – Checking/ Drafting.
- Maintained Sales File.
- Checked The Due Date for Payment & Follow-up with Party.
- Solving sales related Critical Issues.
- Preparing and maintain record of commission agent.
- Provide detail to logistic to pick up the samples from customer.
Counselor cum Administrator - Universal computer Education
(2011-03 - 2015-12)
Handling enquires, follow ups, converting into the admission, maintaining files, prepare MIS in their format, etc.
Counselor cum Administrator - St. Angelo's Computer Education
(2003-06 - 2007-03)
Handling enquires, follow ups, converting into the admission, Maintaining files, etc.
