Working as a Assistant Team Leader
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My name is Jyoti Jaiswal, and I live in Virar West, Maharashtra. I worked as a front desk executive for a year prior to changing careers and becoming a customer care executive. After working as a customer care executive for a period of time, I got promoted to SME within a year of starting, and on April 1, 2024, I have been promoted once to the position of Assistant Team Leader because of my consistently excellent performance.
I'm looking for a nice profile for myself since I want to discover additional skills inside of me and take advantage of new opportunities.
Greet and welcome guests promptly • Direct visitors to appropriate contacts • Manage incoming calls and routing • Maintain tidy, well-equipped reception area • Provide accurate information in person and via communication • Handle mail distribution efficiently • Ensure office security and monitor access
Customer service Subject Matter expert • Hired as a Chat support agent but got promoted with in 7 month due to strong performance and Organisational Impact.
Assistant Team leader • Worked as a supervisor and Managed a Chat support team, Monitored Team Performance closely so that each one can achieve monthly Target of Customer satisfaction.
Feedback from the customers on escalation cases.
Diploma in Hospitality Field = Completed my Diploma from Frankin institute of Airhostess and hospitality training,
