Jyoti Jha

Senior System Engineer 4 years of experience at Infosys in the utilities domain, supporting a Southern California-based smart metering and utility billing project. Experienced in smart meter data processing, validation, billing readiness activities, and production support operations. Hands-on exposure to SAP IS-U transactional verification and integration processes with Itron applications for customer and meter profile synchronization.

Skilled in data analysis, issue resolution, and utility billing workflows with working knowledge of Java, PL/SQL, and enterprise support processes.

System Engineer at Infosys (2022-03 – Present)

Project: Smart Metering & Utility Billing Support Project (Southern California Utility Client)

• Worked on smart meter data collection, validation, and processing activities for utility billing operations.
• Supported meter data management workflows to ensure accurate billing readiness.
• Performed SAP IS-U transactional verification activities for validating customer and meter profile synchronization with Itron applications.
• Monitored and validated synchronization between SAP IS-U and smart metering systems to ensure consistency of customer and device data.
• Assisted in identifying and resolving billing discrepancies, data mismatches, and processing issues.
• Handled production support activities including issue analysis, monitoring, and incident resolution.
• Collaborated with onshore teams and cross-functional stakeholders to support smooth billing cycles and operational stability.
• Contributed to utility billing enhancement and data reliability improvement initiatives.
• Worked with PL/SQL queries for data validation and troubleshooting support activities.
• Supported system stability and operational continuity for utility business processes.

Bachelor of Science in Computer Science – Vidyasagar University (2021)