Jyoti Kaithvas

I am a detail-oriented professional with a in Computer Applications and experience in database maintenance and administrative operations. I specialize in managing backend data, organizing client records, and supporting daily business processes to ensure operational efficiency. I am eager to apply my research and Excel skills to contribute to data-driven decision-making and smooth organizational workflows.

Corporate Client Handling - Tata 1mg – Corporate Wellness Program (CWP)

(2025-04)

• Handled corporate client queries and solved real-time customer problems for major accounts including SBI, Niva Bupa, Air India, TCS, EY, Tata Capital, Tata Projects, Tata AIA, and Tata AIG.
• Managed and followed all SOPs as per corporate requirements.
• Maintained and updated CRM records for smooth client communication.
• Coordinated with internal teams to resolve issues quickly and effectively.
• Ensured client satisfaction by providing timely support and solutions.

Front Office Associate Intern - Kamaya The Grand Alova, Rishikesh - Rishikesh

(2025-01 - 2025-12)

• Welcome and assisted guests with check-in and check-out procedures.
• Managed reservations and handled inquiries efficiently.
• Responded to phone calls, emails, and guest queries in a professional manner.
• Collected guest feedback and shared it with management to enhance customer satisfaction.
• Maintained daily records and reports to ensure smooth operation

Research Data Entry Intern - Events Delight, Faridabad - Faridabad

(2024-09 - 2024-12)

• Entered and updated client information accurately in databases and spreadsheets.
• Maintained organized records of client interactions and feedback for easy reference.
• Assisted in researching client preferences and behavior to support targeted outreach.
• Helped track client engagement data to improve service and communication strategies.

Research and Data Entry - Gunj Entertainment Pvt. Ltd, Ahmadabad - Ahmadabad

(2024-06 - 2024-07)

• Entered and updated client information.
• Maintained organized client records.
• Researched client needs and preferences.
• Tracked client engagement and feedback.

Diploma - Hospitality and Event Management - Kurukshetra University (2022-09 - 2023-05)

B.com - Government College Karnal (2019-08 - 2022-07)

Associate's degree - College, University (20XX - 20XX)