Jyoti R. Giri

I am having 9+ years of exp and passionate technology professional with experience in software development, business automation, Health Insurance, ERP, and CRM applications. Experienced in Agentic AI development, designing master and collaborator agent mappings, and creating Python-based tools in IBM watsonx Orchestrate to automate business workflows. Worked on requisition creation, requisition building, internal transfer automation, ServiceNow Chat integration, and skill-flow development using watsonx Orchestrate and watson Assistant.

Focused on reducing manual processes, improving operational efficiency, and delivering scalable AI-driven business solutions.

Senior Software Engineer at IBM Software Labs (2024-02 – Present)

• Developed Agentic AI solutions using IBM watsonx Orchestrate, including Master and Collaborator Agent mapping and creation of Python-based tools to automate end-to-end business processes.
• Designed and implemented business automation workflows and skill flows using watsonx Orchestrate, Watson Assistant, and Node-RED, significantly reducing manual processing time.
• Integrated SharePoint and ServiceNow, including embedding Watson Assistant into ServiceNow, and implemented secure authentication using JWT and SAML.
• Managed Cloudant DB, IBM Cloud deployments, and CI/CD pipelines, supporting scalable automation solutions and automated report generation

Senior Software Engineer at Tech Mahindra (2020-12 – 2024-01)

• Working on software development, enhancement and major bug fixes.
• Working primarily as a Back-end developer in Node.JS, JavaScript (ES5, ES6), Express.JS, NoSQL.
• Following Agile and Kanban methodologies for application development.
• An active contributor in scrum, distributing tasks and mentoring for better approach to folks in team.
• Closely working with business to find out loopholes and technical feasibility for application development/enhancements.

Application Development Analyst at Accenture Solutions Pvt Ltd (2018-11 – 2020-11)

• Working primarily as a Back-end Developer in Node.JS, Java script, ArangoDB (Nosql), Mocha, Chai, AWS, Docker, Kubernetes, GIT, gitlab. Design and implementation of low latency, high availability, and performant applications Implementation of security and data protection.
• Working on single-threaded architect based, building REST API's, and corresponding unit test cases.
• Working as part of a team developing applications and services using Agile development methods.
• Involving in daily scrum meeting, Sprint planning and retrospective meeting. Mentoring some of team members to come up with best designing approach.

Software Engineer at Adecco (IBM India Pvt Ltd) (2017-05 – 2018-10)

• Worked primarily as a Backend Developer in Node.JS, MongoDB, IBM Bluemix, IBM Watson Services, IBM data management services.
• Was responsible for REST API's designing and implementing, Database designing, Deploying codes over IBM cloud and Auto monitoring.
• Solely worked on back-end part.

Bachelor of Technology – Koustuv Institute of Technology (2014)