Jyoti Sharma

Process property, automobile and health insurance claims efficiently. Leading and motivating the insurance claims processing team. Coach team members on technical skills and industry best practices.

Sr. Associate Insurance (Sach-, Kfz-, Krankenversicherung) - Concentrix Daksh Services India Private Limited - Gurgoan, India

(2019-07-11 - 2023-12-19)

• Process property, automobile and health insurance claims efficiently.
• Leading and motivating the insurance claims processing team.
• Coach team members on technical skills and industry best practices.
• Provide excellent service in resolving insurance inquiries and issues.
• Manage daily team operations and quality control.
• Handle and manage policy documents with accuracy and confidentiality.
• Communicate with stakeholders to ensure smooth service delivery.
• Produce accurate and timely reports for management and stakeholders.
• Daily assignment and review of tasks assigned to team members.
• Identify and implement improvements in claims processing processes
• Secured claims are provided based on company policies

Associate-(Kundensupport) - Concentrix Daksh Services India Private Limited - Gurgoan, India

(2018-11-19 - 2019-07-10)

• Manage customer inquiries via email, chat and call with high levels of satisfaction.
• Provide accurate information about Amazon products, services, and policies.
• Handle high volumes of engagement across all channels with prioritization.
• Prioritize tickets based on urgency and impact to ensure efficient resolution.
• Collaborate for quick problem resolution.
• Track interactions and resolutions using CRM tools.

Bachelor of Commerce - Universität Delhi (2006-07-01 - 2014-03-31) Delhi, India

Class XII - Cenrtal Board of Secondary Education (2006-04-01 - 2014-03-31) Delhi, India