Jyotsana K. Singh

Self-motivated, impact-oriented, and results-driven healthcare operations professional with 6+ years of experience in managing Public Health Programs, Quality Governance, Process Improvement, and large-scale Call Center Operations across 104 Health Helplines, Emergency Services, MMU, and Telemedicine projects.

Assistant Manager – Quality & Program Operation - Zenplus Pvt. Ltd.

(2024-12)

• Managing emergency medical services operations, audits, compliance dashboards, citizen feedback, and quality governance.

Assistant Manager – Quality - Piramal Foundation (Piramal Swasthya)

(2019-11 - 2024-12)

• Managed Government Health Programs including 104 Helpline, MMU, and Telemedicine under PPP & CSR models.

M.Pharma - Pharmacy (2022 - 2024)

B.Pharma - Pharmacy (2014 - 2018)

Senior Secondary (2014)

School Final - 10th (2012)