K A B I R

Luxury Wellness & Spa Operations Leader with 6+ years of experience in 5-star hospitality including Taj, Radisson Blu, The Lalit, and Khyber Himalayan Resort. Proven track record in driving 20–30% revenue growth, leading high-performing teams, and delivering exceptional guest experiences. Expertise in spa operations, recreation management, budgeting, and luxury service standards.

Certified

Lifeguard and Physiotherapy professional with strong focus on safety and wellness integration.

Assistant Spa Manager at The Lalit Great Eastern Kolkata (2021-01 – 2023-02)

• Ensured 100% compliance with luxury service and operational standards
• Coordinated spa scheduling, facility maintenance, and guest experience delivery
• Supported recreation and wellness operations to enhance guest satisfaction
• Assisted in managing daily operations, team coordination, and service qualities

Spa & Salon manager at Radisson Blu Hotel Ranchi (by R3 Nilaya) (2023-03 – 2024-04)

• Led and managed a high-performance spa and wellness team
• Ensured staff productivity, flexibility, and service excellence
• Organized poolside events and guest engagement activities
• Trained and coached team members to improve performance and guest satisfaction

Spa & Salon manager at Vivanta by Taj ahemdabad (by R3 Nilaya) (2024-04 – 2025-05)

• Managed daily spa operations including therapists, sales, and guest services
• Achieved revenue targets through KPI tracking and membership sales strategies
• Improved guest conversion through direct engagement and promotional initiatives
• Maintained service excellence by resolving guest concerns proactively

Spa Salon manager at The Khyber Himalayan Resort & Spa (by Sanghvi) (2025-06 – Present)

• Led complete spa operations including therapy, reception, retail, and housekeeping
• Ensured adherence to international luxury standards and brand guidelines
• Managed budgeting, revenue forecasting, and cost control strategies
• Collaborated with Rooms, F&B, and Sales teams for enhanced guest experience
• Maintained high guest satisfaction through service excellence and feedback resolution

Bachelors of arts – Indira Gandhi Open University (2023)