K Ashutosh

Dynamic and results-oriented IT professional with over 11+ years of experience in managing multiple high-impact technical projects and leading a team of 25 talented resources.

Team Building (Hiring resources as per project requirement)

Providing technical leadership to a team of IT support specialists and served as an escalation point for complex technical & managerial issues.

Coordinated with stakeholders to communicate incident status, identify root causes, and implement corrective actions.

Managed the end-to-end incident management process, including triage, prioritization, and resolution.

Led problem-solving efforts to address recurring technical issues through root cause analysis and collaboration.

Developed and maintained technical documentation, knowledge base articles, and standard operating procedures (SOPs).

Conducted periodic reviews and audits to assess the quality of support interactions and implement improvements.

Provided training, coaching, and mentoring to IT support staff.

Collaborated with external vendors and service providers to resolve technical issues.

Assisted team members in diagnosing and resolving hardware, software, and network-related problems.

IT budgeting and vendor management

PGDM in Operation Management from IMT