K.Prathap Reddy

Operations Manager with 9+ years of experience in branch operations, team leadership, fleet management, and supply chain operations across B2B and B2C sectors. Proven track record of leading teams of 20+ employees, optimizing operational efficiency, driving process improvements, managing branch performance, and enhancing customer satisfaction. Skilled in cross-functional coordination, performance management, budgeting, and building strong client relationships to support business growth and operational excellence.

Operations Manager - Phifer India Pvt Ltd - Hyderabad

(2025-10 - 2026-07)

• Lead end-to-end branch operations, ensuring seamless service delivery and operational excellence.
• Oversee city-wide operations, including inventory management, logistics, and cross-functional coordination to maintain business continuity.
• Drive process improvement initiatives across supply chain, installation, and quality control functions, reducing operational bottlenecks and improving efficiency.
• Manage branch P&L, budgeting, and petty cash reconciliation while ensuring compliance with financial policies and internal controls.
• Monitor operational KPIs, optimize resource utilization, and implement corrective actions to enhance productivity.
• Coordinate with Sales, Factory, Customer Support, and Installation teams to ensure timely project execution and high customer satisfaction.
• Lead, mentor, and develop field teams, fostering a culture of accountability, safety, and continuous improvement.
• Ensure compliance with company policies, quality standards, and workplace safety regulations.
• Executed business development sales initiatives, expanding the client base.
• Facilitated recruiting and interviewing processes for new hires, ensuring alignment with company culture.
• Streamlined attrition and shrinkage metrics for the team, maintaining a motivated workforce.
• Conducted thorough training for employees on safety procedures and provided updates as required.
• Managed employee conflicts, addressing workplace concerns to promote a thriving environment.
• Resolved escalated customer complaints efficiently, ensuring high levels of client satisfaction.
• Conducted regular team huddles and training sessions to refresh knowledge and skills amongst Relationship Managers.
• Navigated scheduling adjustments, employee absences, and staffing challenges to uphold business operations.
• Filled in for absent employees, ensuring continuity in business services.
• Monitored and assessed market trends, providing guidance to the team and formulating strategies to enhance performance, metrics, and productivity.

Senior Relationship Manager - Operations - Everest Fleet Pvt Ltd - Hyderabad

(2022-03 - 2025-09)

Tele Sales Executive - Emxcel Kiosk Solutions Pvt Ltd - Hyderabad

(2019-06 - 2021-03)

Accounts Manager - OLX India Private Ltd - Hyderabad

(2018-03 - 2019-05)

Customer Care Executive - Tata Business Support Service

(2014-04 - 2015-06)

Bachelor of Commerce - The Adoni Arts and Science College (2008-06 - 2011-04)