Operations Manager - Policy Bazaar - Kochi, India
(2024-09)
- Led a high-performing sales team in insurance and investment products, delivering tailored financial policy recommendations to diverse client profiles.
- Analyzed and reviewed daily performance dashboards, identifying trends in KPIs, conversion rates, and client engagement metrics.
- Provided ongoing coaching, mentoring, and performance reviews to support operations staff and align efforts with organizational KPIs.
- Developed and executed data-driven sales strategies, improving lead generation, customer retention, and cross-selling opportunities.
- Identified process inefficiencies and implemented continuous improvement initiatives, streamlining the sales funnel and enhancing customer experience.
Senior Manager - Secura Developers Pvt Ltd - Kozhikode, Kerala
(2021-05 - 2024-05)
- Spearhead expansion of sales and leasing, operations, utilizing market intelligence and strategic planning to increase revenue generation, market penetration, and client acquisition.
- Lead investor relations initiatives by building strong stakeholder engagement, fostering trust and transparency, and aligning communications to support capital growth and business development.
Senior Territory Manager - Bajaj Allianz General Insurance Company Ltd - Kozhikode, Kerala
(2018-10 - 2021-04)
- Drive business growth and operational efficiency across Agency and Bancassurance (Banca) channels by implementing scalable models, improving channel performance, and aligning with organizational goals.
- Ensure long-term business success and customer satisfaction through client-centric strategies, enhanced service delivery, and continuous process optimization.
Senior Relationship Manager, Regional Head - Maruti Suzuki Nexa India Ltd - Ernakulam, Kerala
(2016-01 - 2018-09)
- Managed a sales team focused on improving customer relationships, boosting sales performance, and enhancing customer retention across key regions.
- Promoted to Regional Head at Indus Nexa, leading strategic sales planning, territory management, and launching initiatives tailored to regional market demands.
Relationship Associate Branch In-charge - IFFCO Tokio General Insurance Company Ltd - Kannur/Kasaragod, Kerala
(2012-09 - 2015-12)
- Directed a high-performing team in staff and agent recruitment, training, and performance management, ensuring alignment with organizational goals and compliance standards.
- Led new business development initiatives to drive branch expansion, fostered strategic partnerships, and collaborated with administration and operations teams to enhance workflow efficiency and organizational synergy.
Assistant Manager - Signature Group of Companies Pvt Ltd - Kannur, Kerala
(2008-09 - 2012-08)
- Drove team excellence in sales, customer services, back office, and administration at Suzuki two-wheeler.
- Ensured seamless operations to maximize efficiency across all functions. Achieved sales targets through strategic teamwork and collaborative efforts.
- Enhanced customer satisfaction by streamlining service processes and addressing client needs.
Lecturer - St. Joseph Higher Secondary School - Kankanady, Karnataka
(2006-04 - 2008-06)
- Facilitate English instruction for primary and secondary students by delivering structured lessons that develop reading, writing, listening, and speaking skills.
- Using student-centered and differentiated strategies to enhance language proficiency and academic performance in line with curriculum standards.
