Kailash Ahirwar

An ambitious and results-driven MBA (Finance & Marketing) professional with practical experience in banking operations, digital banking, and customer relationship management. Proven track record in handling IBC operations, KYC verification, customer onboarding, and promoting financial products. Demonstrates strong team leadership, field coordination, and problem-solving abilities dedicated to driving business growth and delivering excellent service.

Relationship Executive - India Post Payments Bank (IPPB) - Chhatarpur, MP

(2026-01)

• Manage daily branch banking operations, ensuring strict compliance with KYC standards and document verification protocols.
• Spearhead and oversee IBC operations, including organizing strategic IBC meetings and directing comprehensive field coordination efforts.
• Facilitate seamless customer onboarding through digital account openings, Aadhaar Enabled Payment Systems (AEPS), and Direct Benefit Transfer (DBT) services.
• Resolve customer queries and complex grievances efficiently to maintain high customer satisfaction and institutional retention rates.
• Drive branch business targets by actively marketing and cross-selling banking, insurance, and third-party financial products.
• Coordinate actively with team members, field staff, and institutional stakeholders to streamline business reach and customer acquisition.

Digital Banking Intern - India Post Payments Bank (IPPB) - Chhatarpur, MP

(2025-10 - 2025-11)

• Educated and assisted diverse walk-in customers on digital banking platforms, effectively increasing digital transaction adoption.
• Streamlined customer onboarding operations by assisting with fast-track account setup and vital KYC verifications.
• Supported branch operational initiatives and boosted localized customer engagement through targeted marketing and product promotion.

Placement Coordinator - SKU Chhatarpur - Chhatarpur, MP

(2023 - 2025)

• Coordinated end-to-end corporate placement drives and recruitment activities, acting as the primary liaison between recruiters and university authorities.
• Managed extensive student databases, compiled accurate CV records, and structured comprehensive data profiles for corporate screening.
• Scheduled interviews, conducted corporate outreach, and ensured the smooth execution of campus placement programs.

Marketing, Admissions & Finance Support - SKU Chhatarpur - Chhatarpur, MP

(2023 - 2025)

• Managed the complete end-to-end student admissions lifecycle, resolving queries and driving intake metrics.
• Assisted in planning and executing strategic marketing campaigns, promotional events, and brand positioning exercises for the university.
• Supported essential financial data management, budgeting reports, and maintained healthy stakeholder relationships.

MBA - Finance & Marketing - SKU Chhatarpur (2023 - 2025)

Post Graduate Diploma in Computer Applications - Computer Applications - Dr. C. V. Raman University, Khandwa, Madhya Pradesh (2023 - 2024)

Bachelor of Arts - Arts - SKU Chhatarpur (2020 - 2023)