Kailash Singh

Results-driven Assistant Vice President – Airport Operations with over 20 years of experience in aviation ground handling, ramp operations, and strategic resource management. Proven leadership in optimizing operations, boosting service quality, and driving profitability through innovation and operational excellence.

Assistant Vice President – Ramp Operations - Air India SATS

(2010-11)

• Oversee day-to-day airside operations including ramp safety, turnaround performance, and manpower planning.
• Lead over 100+ staff; ensure compliance with SLA and SOPs for domestic and international flights.
• Interface with airline partners and authorities to streamline workflows.
• Utilize SAP for expense tracking and service performance.
• Consistently exceeded KPI targets; multiple recognitions for service excellence.

Duty Officer – Ground Handling - Livewel Aviation Services Pvt. Ltd.

(2008-10 - 2010-11)

• Managed operations for major international carriers like Emirates and Singapore Airlines.
• Coordinated ramp and baggage services with stakeholders.

Customer Service Executive (Supervisor) - JetLite India Pvt. Ltd. (Jet Airways)

(2007-06 - 2008-09)

• Led check-in, arrival, and baggage teams.
• Used Liaison and SABRE systems for reservations.

Customer Service Officer - Air Sahara Airlines

(2006-07 - 2007-06)

• Handled ramp, security hold, and arrivals.

Customer Services Executive - Kingfisher Airlines

(2005-08 - 2006-06)

• Escorted first-class passengers; ensured luxury experience.

MBA - Annamalai University

B.A. (Pass) - RLA College, University of Delhi

10th & 12th - CBSE Board

Diploma - Web & Software Engineering - F-TEC, New Delhi

Diploma - Travel, Ticketing & Airport Handling - YMCA, Delhi