Kajal Gajbhiye

Results-driven Order-to-Cash (O2C) professional with 6 years of experience in Order Management, Credit Control and Customer Operations. Proficient in SAP S/4HANA, Salesforce CRM, Power BI and Advanced Excel with expertise in KPI reporting, dashboard creation, Lean process improvement and cross-functional collaboration.

Seeking Business

Analyst, O2C Analyst, Operations Analyst, Reporting Analyst or CRM Analyst opportunities.

Senior Process Specialist – Order to Cash - Brillio Technologies

(2026-01 - 2026-05)

• Managed end-to-end O2C operations using SAP S/4HANA and Salesforce CRM.
• Processed delivery documents, order updates, backorders and blocked orders.
• Monitored order lifecycle to ensure SLA compliance.
• Coordinated with cross-functional teams for timely order fulfillment.
• Prepared KPI reports and dashboards using Power BI and Advanced Excel.
• Applied Lean principles to improve workflow efficiency and customer satisfaction.

Credit Control Analyst - Allcargo Logistics (Gati KWE)

(2022-05 - 2025-09)

• Managed Credit Control and Accounts Receivable activities.
• Monitored customer accounts and resolved payment-related queries.
• Worked with Sales, Finance, Operations and Customer Service teams.
• Created Power BI dashboards, MIS and ageing reports.
• Analyzed payment trends and supported process improvements.
• Ensured SLA compliance and accurate customer records.

Data Verification Analyst - Hexaware Technologies

(2021-01 - 2022-12)

• Performed data verification and validation for global clients.
• Analyzed data using Advanced Excel and generated operational reports.
• Collaborated with cross-functional teams and maintained SLA targets.

Customer Service Associate - Sapphire Foods Ltd.

(2018-01 - 2020-12)

• Managed customer interactions and created sales orders in SAP.
• Processed customer orders and monitored order status.
• Maintained records using SAP and Excel and coordinated order fulfillment.

Bachelor of Business Administration - BBA

Diploma - Electronics & Telecommunication