Having 3 years of good Experience in Implementation and Customization of ServiceNow (ITSM, ITBM).
I have Good Experience on java script
Good understanding of various software development methodologies, software development life cycle and quality processes.
Having experience in Planning, Development, and Administration of projects in ServiceNow. I have versatile work experience in all areas related to ServiceNow including Scripting, Email Notifications and Reporting, etc.
In-depth knowledge of the technical implementation of Incident, Change Management, Problem Management, Service Catalog, Reporting, User Administration.
Administration of the users, user groups and Roles.
Working with Incident, Problem, and Change management applications in ServiceNow.
Identified, Categorized, Prioritized, and Assigned different tickets escalated through Service Desk team from user's team.
Configuration of Tables, Applications, Forms, Roles.
Knowledge on Import Sets, SLA/OLA and Transform maps.
Ensuring SLAs are achieved according to Incident, Problem, and Change Management Processes.
Verify change requests and defects, documenting, tracking and communicate test plans, test results and unresolved problems, preparing test reports.
Created Service Catalog, Order guides, Record producers, Catalog items, Variables & Variable sets.
Experience
Having 3 years of good Experience in Implementation and Customization of ServiceNow (ITSM, ITBM).
I have Good Experience on java script
Good understanding of various software development methodologies, software development life cycle and quality processes.
Having experience in Planning, Development, and Administration of projects in ServiceNow. I have versatile work experience in all areas related to ServiceNow including Scripting, Email Notifications and Reporting, etc.
In-depth knowledge of the technical implementation of Incident, Change Management, Problem Management, Service Catalog, Reporting, User Administration.
Administration of the users, user groups and Roles.
Working with Incident, Problem, and Change management applications in ServiceNow.
Identified, Categorized, Prioritized, and Assigned different tickets escalated through Service Desk team from user's team.
Configuration of Tables, Applications, Forms, Roles.
Knowledge on Import Sets, SLA/OLA and Transform maps.
Ensuring SLAs are achieved according to Incident, Problem, and Change Management Processes.
Verify change requests and defects, documenting, tracking and communicate test plans, test results and unresolved problems, preparing test reports.
Created Service Catalog, Order guides, Record producers, Catalog items, Variables & Variable sets.
